Strategic Account Manager

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2026 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

About the role

As a Strategic Account Manager, you will be a senior, client-facing member of the team - responsible for the commercial relationship with our customers (Property Management Companies). This consists of owning and growing a portfolio of the company’s most valuable relationships within our Strategic segment, and providing support from all angles for clients with complex needs and networks. This is a proactive partner role - you will act as the customer’s trusted advisor, business partner, and industry expert - to maintain, develop, grow, and expand the business relationship.

What you’ll do

Relationship Building & Executive Engagement

Establish, maintain, and grow customer relationships with stakeholders (including C-Suite)

Act as the primary point of contact and liaison between the customer and internal teams to ensure our partners are receiving white glove service, and that the business has visibility and influence into each account in your book of business

Become the customer’s close advocate and valued consultant

Travel regularly to industry events and conferences as well as visit our partners on-site

Strategic Account Planning & Collaboration

Build, implement, and lead the strategy for each of your assigned accounts

Partner with internal stakeholders across the organization to ensure an excellent customer experience starting from the hand off from Sales, to Onboarding, to continued and regular support from you as their Account Manager

Learn and engage with each account regularly - through monthly meetings, QBRs, sharing reporting, troubleshooting and problem solving, providing clear ROI, etc.

Work to proactively increase engagement and product adoption across your portfolio

Pipeline Development & Consultative Expansion

Sell the value of Flex with a consultative and solutions oriented approach

As Flex matures, be able to confidently sell additional products and services to our partners

Manage and execute on all aspects of commercial negotiations and agreements

Key qualifications

Knowledge/experience in the multifamily/real estate industry is a plus!

Account Management Experience: 6-8+ years experience in Account Management, with at least 2-3 years experience with Enterprise or Strategic accounts.

Experience owning, managing, and negotiating complex customer relationships and deals.

Strong Communication Skills: High EQ, interpersonal abilities, passionate about Flex’s mission and product, and proven ability to influence and motivate others.

Advanced Analytical Skills: Proficiency in quantitative tools for data analysis to identify and prioritize top areas of opportunity within large portfolio data sets. Experience utilizing AI tools to analyze data, and the ability to put findings into action.