Sr. CRM Account Executive - Strategic Tech

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

 

The CRM AE will oversee market success of ServiceNow's Customer Workflow products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:  

The CRM AE supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

Support territory strategy and planning to improve vertical agreement, account use case targeting and execution

Provide input to AE during the account planning process based on territory strategy and recommendation

Ensure recommendation to territory strategy and account planning is aligned with Now Value principles

Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.

Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model

Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle

Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes

 

 

Segment: Strategic Enterprise (10K+ employees)

Vertical:  Hi-Tech   

To be successful in this role you have:

Current location in California, United States

5+ years successfully selling CRM domain (CSM, FSM, S2P, Q2C, etc.)

7+ years knowledge on return on investment of specialty solutions area to lead solution win

5+ years as AE or full cycle specialist successfully selling into Enterprise segment (5K+EE)

Consistently meets/exceeds transferable sales quotas 

Expertise selling into Strategic Technology Vertical, understanding of industry dynamics