Winning Assistants
More roles at Winning AssistantsBehavioral Health Medical Virtual Assistant - Phone, Insurance & Scheduling
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 3 days ago · Added 2 days ago
First listed 3 days ago and still open.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $90k–$165k a year, a typical range taken from 233 mid-level operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines, Remote"
- Job description states: "U.S.-based"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Job Title: Behavioral Health Medical Virtual Assistant – Phone, Insurance & Scheduling
Position Type: Full-time
Schedule: Monday–Friday | 8:30 AM–5:00 PM Eastern Time
Lunch Break: 12:00 PM–12:30 PM ET | 30 minutes unpaid
Working Hours: 8 paid hours/day | 40 hours/week
Pay Rate: $5-$6 USD/hour, depending on experience
Location: Remote – Philippines
About the Client and the Role
Our client is a U.S.-based healthcare practice providing mental health and medical services through both telemedicine and in-person appointments. Its mental health services include psychiatric assessments, medication management, and therapy. The practice serves patients across multiple Georgia locations and accepts a range of commercial and government insurance plans
The VA will support both assigned practice locations and work directly with both providers, who will also conduct onboarding and training.
We are looking for a reliable and patient-focused Behavioral Health Medical Virtual Assistant to support daily front-office and patient coordination workflows.
This is a highly patient-facing role, with phone coverage as the primary priority . The client is particularly focused on minimizing missed calls and ensuring patients and referrals receive timely assistance.
Key Responsibilities
1. PRIMARY: Phone Support & Patient Intake
Answer inbound patient calls and help minimize missed calls.
Make outbound calls as needed for patient and referral follow-up.
Assist with patient intake and patient-facing inquiries.
Receive and follow up on hospital referrals.
Maintain a professional and courteous phone presence.
Check incoming faxes through the Ooma VoIP system and follow up on referrals received through Ooma.
2. Insurance Verification & Prior Authorizations
Verify patient insurance coverage and eligibility.
Assist with insurance-related patient workflows.
Handle and follow up on prior authorization requests.
Requirements
- ·Previous healthcare experience, preferably in a patient-facing administrative or virtual assistant role.
- ·Experience with insurance verification and prior authorizations.
- ·Strong professional phone communication skills.
- ·Comfortable handling inbound and outbound patient calls.
- ·Ability to communicate professionally with patients and other healthcare offices.
Benefits
- ·Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- ·Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- ·HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- ·Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- ·Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Winning Assistants, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open operations roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $165k per year · You'll be taken to Winning Assistants's application page. They are recruiting on behalf of a client.