Winning Assistants
Medical Virtual Assistant - Behavioral Health
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 2 days ago · Found 55m ago
First listed 2 days ago.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Part-time
Experience
Mid
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $90k–$160k a year, a typical range taken from 271 mid-level operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines, Remote"
What Nomaders makes of it
- Residency required in Philippines
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Job Title: Medical Virtual Assistant — Behavioral Health Position Type: Part-Time Work Hours: 20 hours/week, Monday to Friday, Eastern Time
Flexible within the client’s business hours, as long as coverage includes 2 hours in the morning and 2 hours in the afternoon, with a break/rest period in between.
Preferred schedule is:
9:00 AM – 11:00 AM Eastern Time
2:00 PM – 4:00 PM Eastern Time
Work Days: Monday to Friday Salary: $5 - $6 hourly depending on experience
About the Client & Role
Our client is a behavioral health and counseling practice supporting women through therapy and mental health services. They are seeking a reliable, detail-oriented Medical Virtual Assistant — Behavioral Health to help manage new patient inquiries, intake scheduling, paperwork follow-up, copay collection support, email inbox management, and general administrative tasks.
The ideal candidate has healthcare or behavioral health administrative experience, strong written communication skills, excellent attention to detail, and the ability to work independently without needing frequent check-ins.
Scope of Work / Responsibilities
New Patient Inquiries & Intake Scheduling
Manage new patient inquiries, primarily through email.
Coordinate intake scheduling and ensure patients receive timely responses.
Track new patient communication and follow up on unresolved intake items.
Maintain professional, warm, and clear communication with patients.
Patient Paperwork & Documentation Follow-Up
Monitor new patient paperwork and ensure all required forms are complete.
Follow up with patients regarding missing, incomplete, or pending documentation.
Support accurate organization of patient intake information within the practice’s workflow.
Help ensure patient documentation is complete before appointments move forward.
Copay Collection & Payment Follow-Up
Manage copay collection support.
Follow up on declined or denied credit card payments.
Track unresolved payment follow-ups and escalate issues when needed.
Requirements
- ·Experience Requirements
- ·TherapyNotes Experience: Highly preferred . Candidates with TherapyNotes experience are strongly preferred, but strong experience with a similar EHR/EMR system may also be considered.
- ·New Patient Intake & Scheduling Experience: Required. Candidates must be comfortable managing patient inquiries, coordinating intake scheduling, and tracking follow-ups.
Benefits
- ·Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- ·Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- ·HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- ·Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- ·Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Winning Assistants, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 55m ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open operations roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $160k per year · You'll be taken to the employer's careers page.