Hunt St
More roles at Hunt StOperations Support Coordinator (014-1444)
Remote role where the employee must remain based in a particular country.
Philippines only
From the employer's advert: Looking for Philippines-based candidates
Employer listed it 5 days ago · Added 4 days ago
First listed 5 days ago and still open.
Salary
Not stated
Location
Philippines only
Timezone
APAC
Contract
Full-time
Experience
Mid
Category
Operations
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
Work Schedule: This role is expected to align with the AU business hours (approx.
- Where you can work from
All of our roles are 100% remote so you'll be able to work from home.
- Contract
Engagement type: Independent Contractor Agreement
- Experience asked for
- Not mentioned in the advert
- Pay
Compensation range: $1,200 AUD - $1,500 AUD / Monthly
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines, Remote"
- Job description states: "Philippines-based"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Looking for Philippines-based candidates
Job Role: Operations Support Coordinator
Compensation range: $1,200 AUD - $1,500 AUD / Monthly
Engagement type: Independent Contractor Agreement
Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.
Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.
Who The Client Is: Our client is a growing Australian hospitality and restaurant group with a network of venues operating across multiple locations, supported by a central corporate team.
The business has built its reputation around delivering a distinctive dining experience, combining quality food, strong service, and a lively venue environment. With a large and diverse workforce across corporate and franchised locations, the business places a strong emphasis on people, operational standards, compliance, and creating a positive employee experience.
Role Overview: The Operations Support Coordinator is the first point of contact for franchise and corporate site requests. The role manages the Operations support desk and makes sure every request is acknowledged, prioritised and resolved within agreed response times.
It also provides executive support to the Head of Operations and administrative support to the Operations team. You’ll work directly to the Head of Operations and closely with Franchise Partners, Venue Leaders and Support Office departments.
Key Responsibilities:
Franchise Partner Support Desk
Manage the Operations support desk inbox and ticketing system as the single point of entry for all site enquiries.
Triage every request by category and priority, resolving straightforward requests directly using the FAQ / Knowledge Sheet or published policy.
Apply previous decisions from the Precedent Log to repeat requests, and escalate new or complex requests to the Head of Operations.
Route requests to the correct Support Office Help Desk (IT, Supply Chain, Finance, People & Culture, Retail, Development, Facilities) and track them through to resolution.
Track performance against agreed target response times, and prepare response time reporting for Quarterly Business Reviews.
Maintain the Precedent Log, review request trends monthly and draft FAQ updates for approval.
Produce a monthly report on repeat requests and emerging issues across the network.
Track audit schedules and results, and follow up outstanding actions with sites.
Executive and Team Support
Provide administrative support to the Head of Operations.
Prepare meeting packs, agendas, minutes and follow-up actions.
Prepare presentations and documents to brand standards (PowerPoint, Excel and Word).
Requirements
- ·Experience in operations coordination, project coordination or business administration.
- ·Experience with a ticketing or help desk system (FreshDesk, Zendesk or similar) is highly regarded.
- ·Hospitality, retail, franchise, or multi-site experience is highly regarded.
- ·Advanced Microsoft Office skills, particularly Excel and PowerPoint.
- ·Strong written English for clear, professional communication with venue owners and leaders.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Hunt St, mentioning your remote working experience and working hours (APAC).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open operations roles with comparable remote rules.
Pay not stated · You'll be taken to Hunt St's application page. They are recruiting on behalf of a client.