Bnberry
Senior Product Manager, Customer Experience & Growth
Remote role where the employee must remain based in a particular country.
Poland only
Employer listed it 4 months ago · Found 2h ago
Been open since 4 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Poland only
Timezone
CET ±2
Contract
Full-time
Experience
Senior
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $125k–$175k a year, a typical range taken from 113 senior-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Poland. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Poland, Remote"
What Nomaders makes of it
- Residency required in Poland
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Bnberry is transforming the $87 billion travel tech industry by changing how hotels and resorts connect with guests worldwide. We're seeking an ambitious Product Manager to own the end-to-end experience of our client-facing products — the surfaces our hotel customers touch every day.
This is not a Product Owner or delivery-management role focused on writing tickets and managing developers. Your primary mandate is to make sure our hotel customers successfully adopt, use, and get measurable value out of our platform. You'll spend your time understanding customer workflows, running experiments, and figuring out what drives real adoption — not executing a fixed roadmap handed to you. What You'll Own
Hotel portal
Guest Communication platform
Revenue dashboards
Reviews and reputation management
Performance metrics and reporting
Customer notifications and emails
Onboarding experience
Product adoption and engagement
Client feedback collection and prioritization
What You'll Do
Define product vision and roadmap for our customer-facing products.
Deeply understand customer workflows and pain points — get close to real hoteliers, not just data.
Analyze user behavior using product analytics to find what's working and what's not.
Improve activation, adoption, engagement, and retention across the portal and related tools.
Optimize conversion from emails and notifications into real product usage.
Run customer interviews and usability testing as a core part of how you work.
Partner closely with Customer Success, Sales, Marketing, Design, and Engineering.
Prioritize ruthlessly based on customer impact and business value.
Define success metrics and monitor product KPIs on an ongoing basis.
Drive continuous, iterative improvements to the overall customer experience.
Requirements
What We're Looking For:
Requirements
- ·What We're Looking For:
- ·Entrepreneurial Mindset — You turn problems into opportunities, take ownership, test ideas quickly, and always find a way forward.
- ·Customer-Obsessed — You'd rather talk to ten hoteliers than guess from a dashboard. You translate what you hear into product decisions.
- ·Results-Driven — You care about impact, not process. You learn, measure, and iterate until adoption and engagement actually move.
- ·Strong Execution — You move fast, prioritize ruthlessly, and deliver. You turn 4-month projects into 4-week wins.
Benefits
- ·Competitive salary plus equity package
- ·Define a new product category through discovery before the market figures it out
- ·Direct access to founders and technical leadership
- ·Autonomy to experiment, take risks, and drive discovery
- ·Work at the intersection of cutting-edge AI and a massive traditional industry
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Bnberry, mentioning your remote working experience and working hours (CET ±2).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $125k to $175k per year · You'll be taken to the employer's careers page.