VirtuHire
Senior Customer Support / Client Experience Specialist
Remote role where the employee must remain based in a particular country.
South Africa only
Employer listed it 5 months ago · Added yesterday
Been open since 5 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
South Africa only
Timezone
Not stated
Contract
Full-time
Experience
Senior
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $125k–$175k a year, a typical range taken from 128 senior-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in South Africa. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "South Africa"
What Nomaders makes of it
- Residency required in South Africa
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Description
Our client is hiring a senior customer-facing support professional to lead and elevate the client experience function for hairdresser clients across multiple channels.. This is not just a ticket-handling role. The ideal candidate will combine strong hands-on customer support experience with the ability to guide junior team members, improve support processes, and help structure a scalable client experience function.
You will still actively engage with customers across Zendesk, WhatsApp, SMS, email, and social channels, but you will also play a key role in ensuring consistency, quality, and efficiency across the entire support operation.
Requirements
Key Requirements
4–7+ years in customer support, client service, or customer experience roles.
Proven experience leading, mentoring, or supervising support teams.
Strong written and verbal communication skills.
Hands-on experience with Zendesk or similar ticketing systems.
Experience working across multiple channels, WhatsApp, SMS, Email, Social media DMs, Phone or virtual support calls.
Strong ability to stay calm and structured in complaint-heavy environments.
Experience improving or building support processes, workflows, or SOPs.
Comfortable balancing hands-on support + operational thinking.
Reliable, proactive, and takes ownership of outcomes (not just tasks).
What Success Looks Like
Customers receive faster, more consistent responses across all channels.
Junior support staff are effectively guided and improved over time.
Support processes become clearer, more structured, and scalable.
Fewer escalations due to improved first-line resolution.
Strong customer satisfaction even under high volume.
Requirements
- ·Key Requirements
- ·4–7+ years in customer support, client service, or customer experience roles.
- ·Proven experience leading, mentoring, or supervising support teams.
- ·Strong written and verbal communication skills.
- ·Hands-on experience with Zendesk or similar ticketing systems.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at VirtuHire, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $125k to $175k per year · You'll be taken to the employer's careers page.