VirtuHire
Customer Relationship Manager/Customer Support Manager
Remote role where the employee must remain based in a particular country.
South Africa only
Employer listed it 21 months ago · Added yesterday
Been open since 21 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
South Africa only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in South Africa. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "South Africa"
What Nomaders makes of it
- Residency required in South Africa
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Location: Fully Remote (South Africa) Hours: UK Business Hours
Are you passionate about delivering exceptional customer experiences and building long-term relationships? Do you have the skills to manage client needs while driving customer satisfaction in a fast-paced, tech-driven environment? Join our client’s team as a Customer Relationship Manager/Customer Support Manager , where your expertise will directly impact the success of an innovative healthcare technology platform.
About the Role: In this role, you’ll be the main point of contact for customers, ensuring seamless onboarding, providing ongoing support, and fostering relationships that drive customer retention and satisfaction. You’ll work with a leading healthcare automation platform dedicated to streamlining and enhancing healthcare processes for clients worldwide.
Requirements
Key Responsibilities:
Customer Relationship Management: Build and maintain strong, lasting relationships with clients, understanding their needs and ensuring their success with the platform.
Support & Problem Solving: Serve as the first point of contact for customer inquiries, providing timely and effective solutions to their challenges.
Onboarding & Training: Guide clients through onboarding processes and offer training to maximize their use of the platform.
Feedback Collection: Act as the voice of the customer by gathering feedback and collaborating with internal teams to improve products and services.
Reporting: Track and report on customer satisfaction metrics, support tickets, and engagement levels.
What You’ll Bring:
Proven experience in customer relationship management or customer support, preferably in the SaaS or healthcare tech industries.
Exceptional communication and interpersonal skills.
Strong problem-solving skills and a proactive approach to addressing client needs.
Ability to manage multiple clients and priorities in a remote setting.
Familiarity with CRM systems, ticketing platforms, and customer support tools.
Flexibility to work UK business hours.
Benefits
A fully remote role with a mission-driven company making a difference in healthcare.
The chance to work with innovative technology that transforms healthcare operations.
Competitive compensation and opportunities for professional growth.
About the Company: Our client is at the forefront of healthcare automation, providing tools that simplify processes, improve efficiency, and elevate care standards. They are committed to empowering healthcare providers through technology, driving positive outcomes for clients and patients alike.
If you’re a customer-focused professional looking for an exciting role in the healthcare tech industry, we’d love to hear from you! Apply now to join a team that values innovation, collaboration, and excellence.
Requirements
- ·Key Responsibilities:
- ·Customer Relationship Management: Build and maintain strong, lasting relationships with clients, understanding their needs and ensuring their success with the platform.
- ·Support & Problem Solving: Serve as the first point of contact for customer inquiries, providing timely and effective solutions to their challenges.
- ·Onboarding & Training: Guide clients through onboarding processes and offer training to maximize their use of the platform.
- ·Feedback Collection: Act as the voice of the customer by gathering feedback and collaborating with internal teams to improve products and services.
Benefits
- ·A fully remote role with a mission-driven company making a difference in healthcare.
- ·The chance to work with innovative technology that transforms healthcare operations.
- ·Competitive compensation and opportunities for professional growth.
- ·If you’re a customer-focused professional looking for an exciting role in the healthcare tech industry, we’d love to hear from you! Apply now to join a team that values innovation, collaboration, and excellence.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at VirtuHire, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $145k per year · You'll be taken to the employer's careers page.