AJAIA
Customer Experience & Product Success Lead
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 10 days ago · Found 1h ago
First listed 10 days ago and still open.
Salary
Not stated
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Lead
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $155k–$230k a year, a typical range taken from 55 lead-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Fort Lauderdale, United States, Fort Lauderdale, Florida, United States, Fort Lauderdale, Florida, United States, Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Position Overview
RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.
As the Customer Experience & Product Success Lead, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams.
This is a proactive, customer-facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.
Requirements
Bachelor's degree or equivalent experience
3–6 years of experience in one or more of the following areas:
Customer success or customer support in a SaaS environment
Product support or technical customer care
EdTech platform support or implementation
Strong written communication skills with the ability to clearly explain software functionality to non-technical users
Demonstrated ability to troubleshoot product issues and guide users through solutions
Experience using SaaS platforms and help desk tools
Strong organizational skills and ability to manage multiple customer issues simultaneously
Customer-first mindset and commitment to high-quality user experiences
Preferred Requirements:
Experience working in or directly supporting the education sector (e.g., K-12 schools, districts, teachers, or students), with an understanding of how educators and administrators actually use software day to day
Familiarity with AI tools or generative AI applications.
Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools
Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows
Experience creating help center documentation or knowledge bases
Ability to reproduce bugs and clearly document technical issues
Benefits
Competitive base salary + performance incentives
Requirements
- ·Bachelor's degree or equivalent experience
- ·3–6 years of experience in one or more of the following areas:
- ·Customer success or customer support in a SaaS environment
- ·Product support or technical customer care
- ·EdTech platform support or implementation
Benefits
- ·Competitive base salary + performance incentives
- ·Professional development opportunities
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at AJAIA, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $155k to $230k per year · You'll be taken to the employer's careers page.