Zelh
Operations Representative
Remote role where the employee must remain based in a particular country.
Serbia only
Employer listed it 7 days ago · Found 2h ago
First listed 7 days ago and still open.
Salary
Not stated
Location
Serbia only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $90k–$165k a year, a typical range taken from 207 mid-level operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Serbia. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote job, Belgrade, Serbia, Ivano-Frankivsk, Lviv, Nis, Novi Sad, Remote"
What Nomaders makes of it
- Residency required in Serbia
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
Position Overview :
The Operations Representative is responsible for managing day-to-day shipment execution and serving as the frontline point of contact for clients’ brokerage customers. This role ensures freight moves seamlessly by coordinating with carriers, internal teams, and clients to resolve service issues, provide proactive communication, and maintain accurate shipment records. The Operations Representative balances operational efficiency with customer service excellence, playing a vital role in ensuring client satisfaction and long-term account success. This role performs routine assignments while expanding conceptual knowledge, developing skills sets and expertise for the next level.
Key Responsibilities
Shipment Execution & Monitoring
• Manage daily execution of customer shipments including load building and scheduling appointments
• Track and trace shipments, updating milestones in the TMS to ensure visibility for internal teams and clients.
• Ensure all shipment documentation (BOL, POD, accessorials) is accurate and uploaded on time.
• Escalate uncovered or at-risk loads to Carrier Sales within 12 hours of pickup.
Customer Communication & Service
• Serve as the primary point of contact for shipment-level updates, providing timely and accurate information.
• Proactively notify customers of delays, exceptions, and resolution plans.
• Respond quickly to client inquiries and requests, ensuring a customer-first experience.
• Support Account Managers in executing customer SOPs and meeting service-level agreements.
Issue Resolution & Escalation
• Coordinate load recovery in the event of a fall-off, delay, or service failure.
• Escalate service incidents within 15 minutes of identification and provide ongoing status updates until resolved.
• Partner with internal teams to ensure corrective action plans are executed.
Accuracy, Compliance & Reporting
• Maintain accurate shipment records in the TMS, ensuring data integrity and timely updates.
• Validate rating, contracts, and routing guides for compliance with customer requirements.
• Provide reporting and shipment summaries to customers or internal stakeholders as requested.
Requirements
- ·• 1–3 years of experience in logistics, freight brokerage, or transportation operations preferred
- ·• Bachelor’s degree in Business, Supply Chain, or related field preferred (or equivalent work experience).
- ·• Strong communication skills with the ability to provide professional customer service.
- ·• Proficiency with TMS platforms and Microsoft Office Suite (Excel, Outlook, Word).
- ·• Knowledge of LTL, truckload, and multimodal freight solutions preferred.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Zelh, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open operations roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $165k per year · You'll be taken to the employer's careers page.