Operations Support Officer (016 - 0622)

​​Looking for Philippines-based candidates

Job Role: Operations Support Officer

Compensation range: $1,500 AUD / Monthly

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are : At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is : We are a dynamic retail automotive shop based in Brisbane’s southside. We focus on keeping vehicles running safely and smoothly. Over the years, we’ve grown into a network of service centres across the country, but we’ve kept the same hands-on, customer-first approach that makes every visit feel personal.

Our team loves solving problems, fixing cars right the first time, and making sure every customer leaves with confidence. We use modern tools and systems to stay organized and efficient.

Role Overview : We’re looking for an organized and tech-savvy Operations Support Officer to keep our operations running smoothly and make our customers’ experience effortless. You’ll manage day-to-day office tasks like scheduling, invoicing, and inventory tracking, while handling customer follow-ups via phone, email, and text. You’ll also support accounting and financial reporting in Xero, manage documents and stock with automotive software, and use Microsoft Office and AI tools to streamline workflows. This role is remote-friendly, so you’ll be providing virtual support while keeping everything organised, accurate, and on track.

You’ll be an integral member of our team where you’ll play a pivotal role in the growth of our workshop. You’ll be included in weekly meetings where your input and ideas will be valued.

Key Responsibilities:

Manage daily office operations, including scheduling appointments, invoicing, and inventory tracking

Handle customer follow-ups via phone CRM (Podium), email and text messaging to ensure customer satisfaction, resolve queries, and schedule services

Use Xero for accounting tasks such as bookkeeping, payroll, and financial reporting

Use Automotive software to manage inventory and stock movements

Utilize Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for document creation, data analysis, and create presentations

Leverage AI tools (e.g. for automation, chatbots, or data insights) to streamline workflows, such as customer communication or task management

Maintain accurate records, prepare reports, and assist with compliance and regulatory documentation

Provide virtual / remote customer support

Requirements

Excellent English communication skills, both written and verbal, for professional customer interactions

Proven experience as an office administrator, preferably in a customer service-based industry

Strong proficiency in Xero accounting software

Advanced skills in Microsoft Office Suite / Dynamics 365 (Windows environment)