VirtuHire
Customer Support - UK
Remote role where the employee must remain based in a particular country.
South Africa only
Employer listed it 8 days ago · Added yesterday
First listed 8 days ago and still open.
Salary
Not stated
Location
South Africa only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in South Africa. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "South Africa"
What Nomaders makes of it
- Residency required in South Africa
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Description
Our client is looking for a highly professional, articulate and customer-focused Customer Support / Client Experience Specialist to support customers across multiple communication channels.
This is a hands-on customer-facing role focused on delivering a consistently high-quality client experience. You will engage directly with customers across Zendesk, WhatsApp, SMS, email, social media and virtual support calls , helping resolve queries, manage concerns and ensure customers receive clear and timely assistance.
Previous customer service experience is not essential . The client is specifically open to candidates with a strong academic background who demonstrate excellent communication skills, professionalism, problem-solving ability and the capacity to learn quickly.
A completed university degree is an essential requirement for this position.
Requirements
Key Responsibilities
Provide professional customer support across Zendesk, WhatsApp, SMS, email, social media DMs and virtual support calls.
Respond to customer enquiries promptly, professionally and accurately.
Assist customers with questions, concerns and general product or service-related support.
Take ownership of customer queries and follow them through to resolution.
Handle complaints calmly and professionally while maintaining a positive customer experience.
Identify customer needs and provide clear, practical solutions.
Escalate complex queries appropriately when required.
Maintain accurate records of customer interactions and follow-ups.
Learn and follow internal customer support processes, workflows and SOPs.
Work closely with the wider team to ensure consistency across customer communication.
Identify recurring customer issues and provide feedback that could improve the overall client experience.
Essential Requirements
Completed university degree – essential.
Excellent written and spoken English.
Strong verbal communication and interpersonal skills.
Professional, confident and comfortable communicating directly with customers.
Strong problem-solving and critical-thinking skills.
Requirements
- ·Key Responsibilities
- ·Provide professional customer support across Zendesk, WhatsApp, SMS, email, social media DMs and virtual support calls.
- ·Respond to customer enquiries promptly, professionally and accurately.
- ·Assist customers with questions, concerns and general product or service-related support.
- ·Take ownership of customer queries and follow them through to resolution.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at VirtuHire, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $145k per year · You'll be taken to the employer's careers page.