Hire Hangar

Customer Support Specialist – AI Assisted

Region Restricted

Remote work allowed only within certain countries or regions.

Employer listed it 8 weeks ago · Added yesterday

Been open since 8 weeks ago. Long-running listings are sometimes left up after the role is filled.

Salary

$1,700 to $2,200 per month

Location

Timezone

Not stated

Contract

Experience

Mid

Remote flexibility

Region Restricted

Remote work is allowed, but only for candidates based in South Africa, Chile, Morocco, Philippines, Peru, Argentina, Panama, Mexico.

What the employer says

Source listing states candidate location: "South Africa - Cape Town, Chile - Santiago, Morocco - Casablanca, Philippines - Davao City, South Africa - Johannesburg, Morocco - Rabat, Columbia - Medellín, Peru - Lima, Argentina - Buenos Aires, Ethiopia - Addis Ababa, Panama - Panama City, Mexico - Mexico City, Remote"
Job description states: "US or UK"

What Nomaders makes of it

Timezone overlap with the listed area is often expected

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

About the role

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Job Title: Customer Support Specialist – AI Assisted

Location: Remote Time Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST)

Role Overview

We are seeking a Customer Support Specialist to deliver high-quality customer support using AI -assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach.

Key Responsibilities

Provide timely and professional customer support via email , chat, and ticketing systems

Use AI -assisted tools to draft, summarize, and optimize customer responses

Resolve order, product, and account-related inquiries efficiently

Escalate complex issues and collaborate with internal teams as needed

Maintain accurate support records and ticket documentation

Follow support workflows, SLAs, and quality standards

Contribute to improving AI prompts, macros, and support processes

Required Qualifications

Hands-on experience in customer support or customer service roles

Experience using AI tools to assist with customer communication or workflow efficiency

Prior experience working remotely is mandatory , including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered

Strong written communication skills and attention to detail

Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)

Preferred Qualifications

Experience supporting e-commerce or digital-first businesses

Familiarity with ticketing systems and support KPIs

Experience contributing to knowledge bases or help centers

Tools & Technology

Requirements

·Hands-on experience in customer support or customer service roles
·Experience using AI tools to assist with customer communication or workflow efficiency
·Strong written communication skills and attention to detail
·Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)
·Preferred Qualifications

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, region restricted, matches where you plan to live and work.
2Tailor your CV to the role at Hire Hangar, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.