SupportYourApp

(fluent Russian) Crypto Customer Support Consultant (Future Openings, remotely)

Region Restricted

Remote work allowed only within certain countries or regions.

Employer listed it 5 months ago · Found 1h ago

Been open since 5 months ago. Long-running listings are sometimes left up after the role is filled.

Salary

Not stated

Location

Timezone

Not stated

Contract

Experience

Mid

Remote flexibility

Region Restricted

Remote work is allowed, but the listing limits candidates to Chișinău, Moldova, Chișinău, Chisinau, Moldova, Chișinău, Chisinau, Moldova, Remote.

What the employer says

Source listing states candidate location: "Chișinău, Moldova, Chișinău, Chisinau, Moldova, Chișinău, Chisinau, Moldova, Remote"

What Nomaders makes of it

Nomaders could not match this to a wider region
Check the original posting

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

About the role

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

Deliver outstanding customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints;

Build strong and lasting customer relationships;

Handle customer inquiries and feedback;

Provide valid, accurate information and solutions to customer requests;

Maintain up-to-date knowledge of the company’s trading platform and general market conditions;

Understand customers’ needs and deliver constructive feedback to the management team;

Continuously seek ways to improve team performance and work efficiency;

Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays.

What you need to succeed in this role:

Native Russian and excellent English communication skills (minimum C1 level);

At least 6–12 months of live chat support experience, preferably in crypto or financial services;

Basic financial knowledge or payment/banking experience;

Knowledge of Cryptocurrency and Financial Trading Markets;

CRM experience;

Strong analytical, logical thinking, and problem-solving skills;

Positive, proactive and responsible attitude;

Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

Basic financial knowledge or payment/banking experience.

Benefits :

Requirements

·At least 6–12 months of live chat support experience, preferably in crypto or financial services;
·Basic financial knowledge or payment/banking experience;
·Knowledge of Cryptocurrency and Financial Trading Markets;
·Strong analytical, logical thinking, and problem-solving skills;
·Positive, proactive and responsible attitude;

Benefits

·Flexible schedule;
·Opportunity to cooperate fully remotely;
·Inclusive international environment;
·Compensation in USD;
·Rewards for referring friends;

How to apply

1Check the flexibility label above, region restricted, matches where you plan to live and work.
2Tailor your CV to the role at SupportYourApp, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 1h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.