SupportYourApp
(fluent Croatian & English) Technical Support Consultant (remote)
Remote role where the employee must remain based in a particular country.
Croatia only
Employer listed it yesterday · Found 1h ago
First listed yesterday.
Salary
Not stated
Location
Croatia only
Timezone
Not stated
Contract
Contract
Experience
Entry
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $50k–$80k a year, a typical range taken from 16 entry-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Croatia. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Zagreb, Croatia, Zagreb, Grad Zagreb, Croatia, Zagreb, Grad Zagreb, Croatia, Remote"
What Nomaders makes of it
- Residency required in Croatia
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Who we are?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
Deliver outstanding customer support via chats and emails;
Accurately record and document incidents, service requests, and relevant customer information in the CRM system, Jira;
Assess and prioritize incidents according to their urgency, impact, and defined procedures;
Escalate incidents to the appropriate internal departments or support levels when required;
Build strong and lasting customer relationships;
Keep up with evolving tools and technology;
Handle sensitive customer data with care and security;
Maintain deep understanding of client solutions and meet KPI;
Communicate with developers and cross-functional specialists.
What you need to succeed in this role:
Fluent Croatian and English (at least C1 for both spoken and written);
At least 1 year of proven experience in remote and/or on-site (field) technical support;
Practical experience troubleshooting and supporting Microsoft Windows operating systems, including Windows XP, Vista, 7, 8, 8.1, 10, and 11;
Experience providing support and installing, configuring, and troubleshooting antivirus software and personal firewalls;
Experience supporting Microsoft Outlook and common web browsers;
Experience installing and configuring internet and network connections, including ADSL, cable, LAN, Wi-Fi, and 3G service;
Experience providing office software support to users (Word, Excel, Access, PowerPoint);
Working knowledge of Windows, macOS, Android, and iOS environments;
Analytical and research skills;
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Requirements
- ·Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
- ·Linux knowledge.
- ·Flexible schedule;
- ·Opportunity to cooperate fully remotely;
- ·Inclusive international environment;
Benefits
- ·Flexible schedule;
- ·Opportunity to cooperate fully remotely;
- ·Inclusive international environment;
- ·Compensation in USD;
- ·Rewards for referring friends;
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at SupportYourApp, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $50k to $80k per year · You'll be taken to the employer's careers page.