(Native Norwegian) Customer Support Consultant (Future Openings, remotely)

Who we are?

SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

Deliver outstanding customer support via calls, chats and emails;

Build strong and lasting customer relationships;

Keep up with evolving tools and technology;

Handle sensitive customer data with care and security;

Apply the latest and greatest customer happiness practices;

Maintain deep understanding of client solutions and meet KPI;

Communicate with developers and cross-functional specialists;

What you need to succeed in this role:

Native Norwegian and good English communication skills (at B2 level or higher);

6+ months of experience in customer support role;

CRM systems expertise;

Strong analytical thinking and research skills;

Positive, proactive and responsible attitude;

Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);

Will be a great plus:

Experience in technical support;

What you get in return:

Provide services during flexible hours;

Opportunity to cooperate fully remotely;

Inclusive international environment;