Pavago
More roles at PavagoClient Success Manager
Remote role where the employee must remain based in a particular country.
United States only
From the employer's advert: At Pavago, one of our clients is hiring a high-performing Client Success Manager (CSM) to own client relationships, retention, renewals, and revenue growth for a rapidly scaling marketing agency serving roofing and ho…
Employer listed it 3 months ago · Added 2 weeks ago
Been open since 3 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
Position Type: Full-Time, Remote Working Hours: U.S.
- Where you can work from
- Location eligibility not confirmed
- Contract
Position Type: Full-Time, Remote Working Hours: U.S.
- Experience asked for
- Not mentioned in the advert
- Pay
- Not mentioned in the advert
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "United States, Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “Required Experience & Skills”
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- No pay is stated. Ask for the salary range before investing time in interviews.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Client Success Manager (Revenue Growth & Client Success) – Remote
Position Type: Full-Time, Remote Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a high-performing Client Success Manager (CSM) to own client relationships, retention, renewals, and revenue growth for a rapidly scaling marketing agency serving roofing and home services businesses across the United States.
This is not a traditional customer support role.
You’ll take ownership of a portfolio of approximately 50–60 client accounts , guiding each client from onboarding through renewals while identifying opportunities to expand their business. You’ll partner closely with media buyers, creative teams, and operations, allowing you to focus on client outcomes, strategic conversations, and long-term account growth.
If you have the mindset of a closer, enjoy managing client relationships, and are motivated by revenue growth, accountability, and measurable performance, this role is a strong fit.
What You’ll Own
Client Onboarding
Lead onboarding for newly signed clients.
Collect required assets and information for campaign launches.
Set clear expectations regarding timelines, deliverables, and success metrics.
Drive fast, organized campaign launches.
Establish a strong foundation for long-term client success.
Client Relationship Management
Own a portfolio of approximately 50–60 active client accounts .
Build trusted, long-term client relationships.
Conduct strategic check-ins and business reviews.
Proactively manage expectations and address concerns before they escalate.
Ensure every client understands campaign progress and next steps.
Account Growth & Renewals
Manage your client portfolio like a sales pipeline.
Categorize accounts based on health, engagement, and revenue opportunities.
Drive client renewals through consistent communication and strong performance.
Requirements
- ·Proven experience in:
- ·Account Management
- ·Customer Success
- ·Relationship Management
- ·Experience managing a portfolio of client accounts.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Pavago, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 17d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Pay not stated · You'll be taken to the employer's careers page.