Rithum
Client Success Manager
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 7 days ago · Added yesterday
First listed 7 days ago and still open.
Salary
$60k to $93k per year
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Customer Support
Stated by the employer in the job description
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "United States - Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.
Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.
Overview
As a Client Success Manager – Enterprise Accounts , you own a portfolio of enterprise clients across the client lifecycle. You build consultative relationships, drive adoption and value realization, manage client health and renewals, and identify growth opportunities. You work across Rithum to align client priorities with our capabilities and deliver measurable business outcomes.
Rithum empowers employees across all roles to leverage AI and technology to work smarter, move faster, and create scalable ways of working. In this role, you will use AI and data-driven insights to improve preparation, identify risks and opportunities, and deliver more proactive client engagement.
Responsibilities
Client Outcomes & Value Realization
Serve as the primary relationship owner for assigned enterprise accounts.
Align Rithum’s capabilities to client goals and define measurable success outcomes.
Lead business reviews and success checkpoints to demonstrate value and align on priorities.
Monitor client health and proactively address risks and client needs.
Retention & Growth
Own renewal planning and execution, including forecasting and risk mitigation.
Identify expansion opportunities aligned to client goals, usage, and business strategy.
Partner with Sales on account planning and expansion execution.
Support commercial discussions across pricing, packaging, and contract changes.
Cross-Functional Partnership & Operational Excellence
Coordinate across Sales, Product, Support, Legal, Finance, and other teams to advance client priorities.
Maintain accurate client, renewal, and opportunity data.
Use AI, client data, and Client Success tools to improve insights, preparation, and productivity.
Apply AI to account research, business review preparation, and client health and usage analysis, and verify outputs for accuracy before they reach a client.
Share client feedback and emerging needs with relevant internal teams.
Qualifications
Minimum Qualifications
Requirements
- ·Minimum Qualifications
- ·2+ years of experience in Client Success, account management, renewals, or related client-facing roles in B2B SaaS.
- ·Experience supporting enterprise clients with multiple stakeholders and complex business requirements.
- ·Experience with renewals, client health, value realization, and client risk management.
- ·Strong communication and relationship-management skills with the ability to influence multiple stakeholder levels.
Benefits
- ·We believe in transparency and fairness in our compensation practices.
- ·For this position, the expected base pay range is: $60,000-$93,000 per year.
- ·For this position, the expected discretionary bonus is 10% of the annual base salary.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Rithum, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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$60k to $93k per year · You'll be taken to the employer's careers page.