Doximity
Client Success Manager, Pharma
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 7 days ago · Added 5 days ago
First listed 7 days ago and still open.
Salary
Not stated
Location
United States only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "San Francisco, CA or Remote (U.S.), Remote, U.S., San Francisco, CA"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Client Success Manager, Pharma
Location: Remote
About Doximity
Doximity is the leading clinical AI company with the largest network of U.S. clinicians. Doximity’s AI-powered workflow platform is trusted by over 85% of U.S. physicians and 300+ health systems. Doximity's mission is to help clinicians be more productive so they can provide better care for their patients.
At Doximity, we value curiosity, ownership, inclusion, and a commitment to making a meaningful impact. If you're excited about solving complex problems that improve healthcare, we'd love to hear from you.
About the Role
The Client Success Manager role operates within our Rx Business Unit and Pharma Client Success team. This is a client-facing position and you should be comfortable owning your own accounts, working with a lot of autonomy. You will manage the full life cycle of projects for clients and provide a level of service that ensures an ongoing positive relationship.
You’ll need to embrace a fast-paced, tech savvy, healthcare communications environment. You will also need to be confident in managing multiple clients and priorities simultaneously. A detail-oriented, self-motivated, “can-do” personality is essential.
Cultivating, managing and maintaining all aspects of relationships with new and existing clients on assigned accounts
Responsible and accountable for the successful fulfillment of all client contracts within original contract terms from program kickoff through campaign completion.
Manage timelines for all assigned client contracts and keep Client Service Director and Sales partners informed of progress.
Collaborate with various internal/external teams to develop, iterate, and launch client content. Monitor, measure, and summarize campaign metrics.
Accurately forecast project deliverables and achieve revenue recognition goals.
Location: This role is Remote in the U.S.
What We're Looking For
We're excited to meet candidates who have many of the following qualifications:
5+ years of relevant work experience in account management within the pharmaceutical or healthcare consulting market
Understanding of the pharmaceutical regulatory review process
Client-facing experience required
Excellent written and verbal communication
Success working independently and being personally accountable for assigned client accounts
Highly organized, able to coordinate large amounts of information across multiple projects
Enthusiasm to help physicians and improve the US healthcare system
Compensation
Requirements
- ·5+ years of relevant work experience in account management within the pharmaceutical or healthcare consulting market
- ·Understanding of the pharmaceutical regulatory review process
- ·Client-facing experience required
- ·Excellent written and verbal communication
- ·Success working independently and being personally accountable for assigned client accounts
Benefits
- ·In addition to competitive compensation, Doximity offers a comprehensive benefits package for full time employees. Some of our offerings include:
- ·Medical, dental, and vision insurance
- ·401(k) with company match
- ·Flexible paid time off and company holidays
- ·Paid parental leave
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Doximity, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $145k per year · You'll be taken to the employer's careers page.