General Assembly

Client Success Manager

Work from home

Remote role where the employee must remain based in a particular country.

Listed for United States

From the employer's advert: United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.

Employer listed it 5 days ago · Added 4 days ago

First listed 5 days ago and still open.

Salary

$80k to $85k per year

Location

Listed for United States

Timezone

Not stated

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives.
Contract: Our global professional community boasts 60,000 full- and part-time alumni — and counting.
Experience asked for: Not mentioned in the advert
Pay: The anticipated annualized salary range for this position in the US market is $80,000 and $85,000.

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "U.S. Remote, Remote"
Job description states: "US based"

What Nomaders makes of it

Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a requirement

“Experience: At least 2+ years of prior work experience with polished communication and a strong work ethic.”

Written as a nice-to-have

“Leadership: Experience in project management or coordinating training programs is a plus.”

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work. As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions. In this role, you'll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future.

Role Description

As a Customer Success Manager, you support the delivery of General Assembly's largest client programs and help grow our most critical accounts. You will be a key member of a cross-functional, client-facing team responsible for managing $5-8 million in annual client revenue.

Responsibilities

Support Senior Client Success teams in managing Fortune 100 client relationships and account expansion strategies.

Execute engagement and delivery strategies for both online and in-person training programs.

Document direct costs associated with program delivery.

Own internal and client-facing meeting summaries, including key decisions and action items.

Track day-to-day program success through learning and sentiment metrics.

Collaborate with internal teams to ensure high-quality corporate program delivery.

Create and present delivery reports containing qualitative and quantitative data.

Skills & Qualifications

Experience: At least 2+ years of prior work experience with polished communication and a strong work ethic.

Client Management: Minimum 2+ years in consulting, customer service, or client management working with various stakeholders.

Technical Proficiency: 2+ years of proficiency using Excel and Google Suite.

Leadership: Experience in project management or coordinating training programs is a plus.

Travel: Ability to handle significant travel, up to 50%.

Competency Rubric

Core Competency

Definition

We Know We See it When

We Know We Don't See it When

Process Management

Requirements

·Experience: At least 2+ years of prior work experience with polished communication and a strong work ethic.
·Client Management: Minimum 2+ years in consulting, customer service, or client management working with various stakeholders.
·Technical Proficiency: 2+ years of proficiency using Excel and Google Suite.
·Leadership: Experience in project management or coordinating training programs is a plus.
·Travel: Ability to handle significant travel, up to 50%.

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at General Assembly, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.