Pavago

More roles at Pavago

Customer Service Representative

Work from home

Remote role where the employee must remain based in a particular country.

Philippines only

From the listing details: Source listing states candidate location: "Philippines, Remote"

Employer listed it 4 months ago · Added 2 weeks ago

Been open since 4 months ago. Long-running listings are sometimes left up after the role is filled.

Salary

Not stated

Location

Philippines only

Timezone

APAC

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Position Type: Full-Time, Remote Working Hours: U.S.
Where you can work from: Location eligibility not confirmed
Contract: Position Type: Full-Time, Remote Working Hours: U.S.
Experience asked for: 1–2 years of experience in:
Pay: Not mentioned in the advert

Remote flexibility

Work from home

This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Philippines, Remote"

What Nomaders makes of it

Residency required in Philippines
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
No pay is stated. Ask for the salary range before investing time in interviews.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Customer Service Representative (CSR) – Remote

Customer Support | Zendesk | Live Chat | Email Support | Phone Support

Position Type: Full-Time, Remote Working Hours: U.S. Client Business Hours (flexibility for evenings/weekends based on shifts)

About the Role

At Pavago, one of our clients is hiring a Customer Service Representative (CSR) to deliver exceptional customer support across phone, email, live chat, and ticketing platforms.

This is a fast-paced, customer-facing role focused on resolving inquiries quickly, managing support queues efficiently, and delivering an outstanding customer experience. You’ll serve as the first point of contact for customers, ensuring every interaction is handled professionally, accurately, and with empathy.

If you enjoy helping people, solving problems, and working in a high-volume support environment, this is an excellent opportunity to grow your career in customer experience.

What You’ll Own

Customer Support & Issue Resolution

Respond to customer inquiries via:

Phone

Live Chat

Social Media

Manage 50–100 customer tickets daily using platforms such as:

Zendesk

Freshdesk

Salesforce Service Cloud

Resolve customer issues efficiently while maintaining a positive customer experience.

Aim for first-contact resolution whenever possible.

Escalate technical or complex issues to the appropriate internal teams.

Ticket Management & SLA Ownership

Prioritize incoming tickets based on urgency and service-level agreements (SLAs).

Maintain accurate case notes and customer records.

Requirements

·Must-Have Qualifications
·1–2 years of experience in:
·Customer Service
·Customer Support
·Experience working in high-volume customer support environments.

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Pavago, mentioning your remote working experience and working hours (APAC).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 17d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.