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Customer Service Representative (AMS 360) (BBS861)

Work from home

Remote role where the employee must remain based in a particular country.

Philippines only

From the listing details: Source listing states candidate location: "Philippines, Remote"

Employer listed it 3 weeks ago · Added 3 weeks ago

Been open since 3 weeks ago, still being checked, but it has been live a while.

Salary

Not stated

Location

Philippines only

Timezone

APAC

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Not mentioned in the advert

Remote flexibility

Work from home

This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Philippines, Remote"

What Nomaders makes of it

Residency required in Philippines
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
No pay is stated. Ask for the salary range before investing time in interviews.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

We're looking for a Customer Service Representative with hands-on experience in AMS 360 to support an insurance-focused client operation. This is a client-facing role where accuracy, responsiveness, and system fluency matter. You will handle inbound customer inquiries, manage policy-related requests, and navigate AMS 360 to keep records accurate and service moving without delays.

If you have worked in an insurance agency environment, know your way around AMS 360, and take pride in delivering clear and professional customer support, this role is a strong fit.

Why You'll Want to Join

You will be paid in USD (bi-monthly: every 15th and 30th)

Paid Time Off in accordance with company policy

Observance of Holidays per company guidelines

100% remote setup so you can work wherever you're most productive

Stable, client-facing role with clear ownership over customer interactions

Direct impact on client satisfaction and retention

What You'll Work On

Customer Support and Communication

Handle inbound customer inquiries via phone, email, or chat professionally and promptly

Resolve customer issues, answer policy-related questions, and escalate complex cases as needed

Follow up on open items and ensure every customer interaction is closed properly

Maintain a professional, clear, and empathetic communication style across all channels

AMS 360 System Management

Navigate AMS 360 to access, update, and manage customer and policy records accurately

Process policy changes, endorsements, renewals, and cancellations within the system

Ensure data integrity across all records and flag discrepancies for review

Generate reports and pull information from AMS 360 to support internal and client needs

Administrative and Operations Support

Maintain organized records and documentation for all customer interactions

Support internal teams with data entry, record updates, and workflow coordination

Identify recurring customer issues and surface them to the team for process improvement

Requirements

·Proven experience working with AMS 360 in a professional capacity
·Background in insurance agency operations, customer service, or a related field
·Strong written and verbal communication skills in English
·High attention to detail and accuracy in data entry and record management
·Organized, self-sufficient, and comfortable managing multiple open cases simultaneously

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Hire Overseas, mentioning your remote working experience and working hours (APAC).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 21d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.