Hire Overseas
Customer Service Representative (Logistics)
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 5 months ago · Added today
Been open since 5 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Philippines only
Work style
Async
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines"
What Nomaders makes of it
- Residency required in Philippines
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
We're looking for a Customer Service Representative with logistics experience to serve as the primary point of contact between assigned clients and warehouse operations at a New Jersey-based 3PL provider. You will own one to two client accounts, manage order flow from receipt through delivery, coordinate shipment routing, and handle all client communication with accuracy and speed.
This role requires someone who already understands how shipments work end to end. You are not being taught the fundamentals. You are expected to hit the ground running with a solid grasp of order processing, shipping documentation, retailer compliance requirements, and warehouse coordination.
Why You'll Want to Join
You will be paid in USD (bi-monthly: every 15th and 30th)
Paid Time Off in accordance with company policy
Observance of Holidays per company guidelines
100% remote setup so you can work wherever you're most productive
Own your accounts directly with clear responsibilities and minimal oversight
Join a relationship-driven 3PL where operational accuracy and responsiveness are the competitive advantage
What You'll Work On
Client and Order Management
Serve as the day-to-day point of contact for assigned client accounts
Receive, review, and process incoming orders with accuracy before warehouse execution
Ensure all order details are correct and complete prior to handoff
Manage high-volume email and async communication across clients via email and WhatsApp
Shipment Coordination and Routing
Coordinate shipment routing based on client and end-customer requirements
Ensure all shipments meet retailer compliance standards for accounts such as Walmart, Sam's Club, Wayfair, Home Depot, Amazon, Lowe's, and Costco
Handle routing instructions and ensure shipments are dispatched correctly and on time
Documentation and Logistics Administration
Generate and manage bills of lading, shipping labels, and compliance documentation
Ensure all shipments are fully documented and dispatch-ready
Maintain accurate records across the internal WMS and logistics tools
Warehouse and Operations Coordination
Requirements
- ·Ensure all shipments meet retailer compliance standards for accounts such as Walmart, Sam's Club, Wayfair, Home Depot, Amazon, Lowe's, and Costco
- ·Handle routing instructions and ensure shipments are dispatched correctly and on time
- ·Documentation and Logistics Administration
- ·Generate and manage bills of lading, shipping labels, and compliance documentation
- ·Ensure all shipments are fully documented and dispatch-ready
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Hire Overseas, mentioning your remote working experience and working hours (Async).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 12h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k–$145k · You'll be taken to the employer's careers page.