Hunt St
Senior Customer Service Representative (004 - 1276)
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 4 weeks ago · Added today
Been open since 4 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Senior
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $125k–$175k a year, a typical range taken from 113 senior-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines, Metro Manila, Metro Manila, Philippines, Remote"
- Job description states: "Must be based in or near Manila or Cebu"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Looking for Philippines-based candidates
Job Role: Senior Customer Service Representative
Compensation range: $1,400 AUD - $1,800 AUD / Monthly
Engagement type: Independent Contractor Agreement
Work Schedule: This role is expected to align with the AU business hours (approx. 8:30am to 6:30pm, Monday to Friday, Sydney Time) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.
Who We Are:
At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.
Who The Client Is:
The client is a national organisation that specialises in expert translation and interpretation services. With NAATI-certified professionals and teams across major Australian cities, they offer fast, high-quality language support to government, businesses, and individuals. They’re big enough to manage complex projects, yet flexible and approachable enough to deliver personalised, top-tier customer service every time.
Role Overview:
We’re looking for experienced and reliable Customer Service Officers / Call Centre / Booking Officers to join a remote team supporting an Australian-based client.
This is a full-time independent contractor role, working directly with Australian customers and interpreters. The role involves handling calls, coordinating bookings, following up with clients and interpreters, and ensuring each booking is handled accurately and efficiently.
Clear communication and a neutral to minimal Filipino accent are essential for this role, as you’ll be speaking directly with Australian customers and stakeholders.
Key Responsibilities:
Allocate face-to-face, video, and telephone bookings to the appropriate interpreters.
Follow up with clients regarding bookings and provide suitable alternatives when required.
Contact interpreters from the SYL panel to offer upcoming bookings and negotiate travel fees where necessary.
Contact interpreters from NAATI / AUSIT to fulfil booking requirements.
Handle inbound customer enquiries via phone, email, and other communication channels in a professional and friendly manner.
Provide accurate information, resolve common issues, and follow up on customer enquiries as needed.
Maintain accurate and detailed records of customer and booking interactions using internal systems.
Contact clients and interpreters by phone or email to confirm and follow up on bookings.
Coordinate with internal teams to escalate and resolve more complex issues.
Meet individual KPIs relating to response times, booking completion, customer service, and issue resolution.
Requirements
- ·Handle inbound customer enquiries via phone, email, and other communication channels in a professional and friendly manner.
- ·Provide accurate information, resolve common issues, and follow up on customer enquiries as needed.
- ·Maintain accurate and detailed records of customer and booking interactions using internal systems.
- ·Contact clients and interpreters by phone or email to confirm and follow up on bookings.
- ·Coordinate with internal teams to escalate and resolve more complex issues.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Hunt St, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 14h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $125k to $175k per year · You'll be taken to the employer's careers page.