NeoWork
More roles at NeoWorkCustomer Support Representative
Remote role where the employee must remain based in a particular country.
Mexico only
From the employer's advert: business hours • Based in Mexico, with a reliable home office setup and stable internet connection Nice to Have • Experience supporting U.S.
Employer listed it 6 days ago · Added 4 days ago
First listed 6 days ago and still open.
Salary
Not stated
Location
Mexico only
Timezone
Not stated
Contract
Full-time
Experience
Entry
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
business hours
- Where you can work from
Based in Mexico, with a reliable home office setup and stable internet connection Nice to Have
- Contract
- Not mentioned in the advert
- Experience asked for
1+ year of experience in customer support, call center, or client-facing service roles
- Pay
In addition to the base salary, performance-based incentives are provided.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Mexico. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Mexico, Remote"
- Job description states: "Based in Mexico"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Questions worth asking: Nomaders interpretation
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
NeoWork is hiring Customer Support Representatives to join dedicated support teams for U.S. clients in e-commerce, tech, and healthcare. You will be the first point of contact for customers, resolving questions over phone, chat, and email with patience, accuracy, and a friendly tone. NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support. Key Responsibilities • Respond to customer inquiries via phone, live chat, and email within defined service levels • Troubleshoot account, order, billing, and product issues and resolve them on first contact whenever possible • Escalate complex cases to the right team with clear, complete notes • Document every interaction accurately in the client's CRM or helpdesk (e.g. Zendesk, Gorgias, Freshdesk) • Identify recurring issues and share feedback to improve help articles and processes • Meet quality, productivity, and customer satisfaction targets
Requirements
• 1+ year of experience in customer support, call center, or client-facing service roles • Excellent spoken and written English • Calm, empathetic, and solution-oriented communication style • Comfortable using helpdesk, CRM, and ticketing tools • Strong attention to detail and ability to multitask across channels • Availability to work U.S. business hours • Based in Mexico, with a reliable home office setup and stable internet connection Nice to Have • Experience supporting U.S. customers • Experience in e-commerce, SaaS, or healthcare support • Fluency in Spanish
Benefits
• We offer health insurance for contractors • Holiday Extra Pay • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. • This is a 100% home-based position • We prioritize the mental health of our team members and offer mental health days to support their well-being. • In addition to the base salary, performance-based incentives are provided. • There is an annual review and appraisal process in place. • There are ample opportunities for professional growth and advancement within the company.
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at NeoWork, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Pay not stated · You'll be taken to the employer's careers page.