CXM Direct LLC
Customer Support Executive (Portugese Speaking)
Remote role where the employee must remain based in a particular country.
Mexico only
Employer listed it 23 months ago · Found 1h ago
Been open since 23 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Mexico only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 264 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Mexico. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Mexico, Remote"
What Nomaders makes of it
- Residency required in Mexico
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Company Overview
CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.
Reporting Line: Reports directly to the Head of Customer Support
Location: LATAM (Remote)
Your Role
Effectively managing the company chats, E-mails and calls
-Identifying and assessing customer’s needs to achieve satisfaction
-Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and
Portal -Offer support to the lead/client within the specified time frame
-Updating CRM and keeping records of all communications and action taken
-Interact with other departments to solve inquires raised by clients that requires further investigation by
sending tasks
-Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
Requirements
-Work independently and in teams
-Follow standard processes and procedures. Requirements
-Proven customer support experience
-Experience/background in Forex and the Financial Market is a plus
-Excellent command of the English and Portugese languages, both verbal and written
-Proficiency in the use of Microsoft Office Word, Excel, Outlook
-Strong phone contact handling skills and active listening
-Ability to work under pressure and meet deadlines
Benefits
Bonuses and commissions
Requirements
- ·-Work independently and in teams
- ·-Follow standard processes and procedures. Requirements
- ·-Proven customer support experience
- ·-Experience/background in Forex and the Financial Market is a plus
- ·-Excellent command of the English and Portugese languages, both verbal and written
Benefits
- ·Bonuses and commissions
- ·Bonuses and commissions highly depends on the sales results and depending on experience and job scope.
- ·Account Executives motivation and compensation scheme will be shared during interview.
- ·Apply for this job
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at CXM Direct LLC, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.