Pavago
More roles at PavagoCustomer Support Specialist
Remote role where the employee must remain based in a particular country.
Mexico only
From the listing details: Source listing states candidate location: "Mexico, Remote"
Employer listed it 5 months ago · Added 2 weeks ago
Been open since 5 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Mexico only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
Position Type: Full-Time, Remote Working Hours: U.S.
- Where you can work from
- Location eligibility not confirmed
- Contract
Position Type: Full-Time, Remote Working Hours: U.S.
- Experience asked for
- Not mentioned in the advert
- Pay
- Not mentioned in the advert
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Mexico. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Mexico, Remote"
What Nomaders makes of it
- Residency required in Mexico
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “Required Experience & Skills”
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- No pay is stated. Ask for the salary range before investing time in interviews.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Customer Support Specialist (CRM, Case Management, Billing Support) – Remote | U.S. Hours
Position Type: Full-Time, Remote Working Hours: U.S. Business Hours
About the Role
We’re hiring a Customer Support Specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience .
This is not just responding to tickets — you will:
Manage cases end-to-end
Coordinate across teams
Solve problems at the root
Keep customers informed throughout
If you’re someone who follows through until the issue is fully resolved — this role fits.
What You’ll Own
Case Management & CRM Ownership
Create and manage cases in Salesforce
Maintain clean, structured, and accurate records
Document:
Issues
Updates
Resolutions
Ensure full visibility across all customer interactions
Triage & Prioritization
Assess urgency of incoming requests
Prioritize cases based on impact and SLA
Track case ownership and ensure steady progress
Ensure no case is left stagnant
Requirements
- ·Customer support
- ·Customer success
- ·Experience with CRM tools (preferably Salesforce)
- ·Strong experience with:
- ·Issue resolution
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Pavago, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 17d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Pay not stated · You'll be taken to the employer's careers page.