Pavago
Bilingual Medical Customer Service Representative (English & Spanish)
Remote role where the employee must remain based in a particular country.
Mexico only
Employer listed it 3 months ago · Found 2h ago
Been open since 3 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Mexico only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 264 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Mexico. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Mexico, Remote"
- Job description states: "U.S.-based"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Position Type: Full-Time, Remote Contractor Location: LATAM (remote) Working Hours: U.S. Eastern Time (EST)
About Us
We are dedicated to improving the healthcare experience for patients across the United States. Our mission is to ensure every patient receives compassionate, professional, and timely support throughout their healthcare journey.
We're looking for empathetic, service-oriented professionals who enjoy helping people and can build trust quickly over the phone. The ideal candidate has previous experience in customer service, patient support, medical scheduling, or other phone-based roles, and is fluent in both English and Spanish with clear, easly understandable English communication.
Successful candidates are highly organized, detail-oriented, coachable, reliable, and comfortable multitasking across multiple systems while managing patient interactions. They should demonstrate strong emotional intelligence, a warm and professional phone presence, and the ability to follow structured processes while maintaining a natural, conversational approach.
Above all, we're looking for someone who genuinely cares about helping patients, communicates with confidence and empathy, and can deliver an exceptional experience during every interaction.
Who We're Looking For
The ideal candidate:
Is fluent in both English and Spanish, with clear and easily understandable spoken English.
Has experience handling inbound calls, patient support, appointment scheduling, or customer service.
Demonstrates warmth, empathy, and professionalism in every interaction.
Can confidently navigate conversations involving medical services, appointments, and patient concerns.
Is highly organized and able to manage multiple conversations, systems, and follow-ups simultaneously.
Thrives in a structured environment while maintaining a natural, conversational communication style.
Is coachable, receptive to feedback, and committed to continuous improvement.
Responsibilities
Patient Support & Communication
Provide exceptional customer service via phone, SMS, and email.
Respond to new patient inquiries and guide them through the consultation and scheduling process.
Communicate professionally and compassionately in both English and Spanish.
Follow established call flows while maintaining authentic and engaging conversations.
Address patient concerns, questions, and scheduling requests promptly and professionally.
Scheduling & Follow-Up
Schedule consultations and appointments accurately.
Requirements
- ·Fluent English and Spanish (spoken and written).
- ·Previous experience in customer service, patient support, call center, medical reception, scheduling, or similar roles.
- ·Excellent verbal communication and active listening skills.
- ·Strong emotional intelligence and ability to handle sensitive conversations.
- ·Experience documenting interactions accurately and thoroughly.
Benefits
- ·Full-time remote position.
- ·Stable 40-hour workweek.
- ·Paid breaks, including lunch and daily break periods.
- ·Paid time off package.
- ·Major U.S. holidays off.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Pavago, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 3h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.