Hedepy
Customer Support Specialist CZ 🇨🇿 (6h směny, proaktivní volání)
Remote role where the employee must remain based in a particular country.
Czechia only
Employer listed it 3 weeks ago · Found 2h ago
Been open since 3 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Czechia only
Timezone
Not stated
Contract
Contract
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $95k–$150k a year, a typical range taken from 219 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Czechia. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Czechia, Remote"
What Nomaders makes of it
- Residency required in Czechia
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Hedepy is a mental health platform connecting people with therapists across 9 European markets. Last year we ran over 300,000 sessions, and that's just the start.
We're looking for a Czech-speaking Customer Support Specialist who does two things equally well: takes great care of clients and therapists when they reach out, and picks up the phone to reach out first. Roughly half your time is reactive support (chat, email, ticket resolution), the other half is proactive outbound: calling clients to gather feedback and help them find and book the right therapist. Over time, the balance may tilt more towards the proactive side.
You'll be part of a close-knit Customer Care team of 7 people supporting all Hedepy markets, so the work is genuinely international even though your clients are Czech or Slovak.
What you'll do
Resolve client and therapist requests over chat and email, start to finish, with full ownership of compensation decisions and therapist coordination.
Make proactive outbound calls: gather feedback, guide clients toward booking, and turn interest into actual sessions.
Handle emotionally sensitive conversations with care, some of our clients are reaching out in a vulnerable moment.
Keep localized Czech content up to date and help fine-tune our AI support agent so humans can focus on the complex, high-empathy cases.
Spot recurring issues and share feedback that makes our processes better.
Requirements
Must-have:
Native Czech speaker (full fluency for complex, sensitive client conversations, or Slovak) and English at B2+ level (our internal docs, meetings and 1-on-1s run in English)
1+ years in proactive phone outreach , telesales, or active account management. You're comfortable calling people , not just replying to them.
Proven ability to work fully remotely and independently , using ticketing/task tools to track and close cases on your own.
A real track record handling high-emotion or distressed customer interactions with empathy, in writing and on calls.
Active use of AI tools (ChatGPT, Claude, Perplexity, Gemini or similar) as part of your daily workflow.
Nice to have:
Experience with Fin (Intercom), Google Workspace and Notion.
Direct experience supporting customers in acute psychological distress.
Benefits
Free psychotherapy sessions on Hedepy
Remote-first work environment, you can work from anywhere.
International team from 10+ countries
Cool team buildings and workations ☀️
Requirements
- ·Native Czech speaker (full fluency for complex, sensitive client conversations, or Slovak) and English at B2+ level (our internal docs, meetings and 1-on-1s run in English)
- ·1+ years in proactive phone outreach , telesales, or active account management. You're comfortable calling people , not just replying to them.
- ·Proven ability to work fully remotely and independently , using ticketing/task tools to track and close cases on your own.
- ·A real track record handling high-emotion or distressed customer interactions with empathy, in writing and on calls.
- ·Active use of AI tools (ChatGPT, Claude, Perplexity, Gemini or similar) as part of your daily workflow.
Benefits
- ·Free psychotherapy sessions on Hedepy
- ·Remote-first work environment, you can work from anywhere.
- ·International team from 10+ countries
- ·Cool team buildings and workations ☀️
- ·The practical bits
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Hedepy, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
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Free to apply, no account needed.
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