CrewBloom
Customer Success Manager
Remote work allowed only within certain countries or regions.
Employer listed it 7 weeks ago · Added today
Been open since 7 weeks ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $95k–$150k a year, a typical range taken from 237 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in Philippines, India, Pakistan.
What the employer says
- Source listing states candidate location: "Philippines, India, Pakistan, Remote"
What Nomaders makes of it
- Applications outside the listed area are usually rejected
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
We are seeking a proactive and customer-focused Customer Success Manager. As a CSM, you will be the primary point of contact for our clients, ensuring they achieve their desired outcomes with our products or services. You will work closely with clients to understand their needs, provide support, and drive long-term relationships. Your goal is to maximize customer satisfaction, retention, and growth.
Job Responsibilities
Customer Relationship Management:
Serve as the primary contact for onboarding, training, and ongoing support for customers.
Build strong relationships with customers to understand their goals and ensure their success.
Onboarding & Training:
Guide new customers through the onboarding process to ensure a smooth implementation of our product/service.
Conduct product demonstrations and training sessions tailored to customer needs.
Customer Retention & Growth:
Proactively monitor customer health and engagement, identifying risks and opportunities for expansion.
Collaborate with sales and marketing teams to identify upsell or cross-sell opportunities.
Support & Issue Resolution:
Act as the customer's advocate within the organization to resolve issues promptly.
Coordinate with technical and product teams to address customer feedback and improve user experience.
Performance Metrics & Reporting:
Track and analyze key metrics such as Net Promoter Score (NPS), churn rate, and customer satisfaction.
Provide regular reports and insights to management on customer trends and areas for improvement.
Requirements
3+ years of experience in customer success, account management, or a related field.
Experience in the SaaS, e-commerce, or finance industry is a plus.
Strong interpersonal and communication skills.
Excellent problem-solving and conflict-resolution abilities.
Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).
Ability to analyze data to make informed decisions.
Requirements
- ·3+ years of experience in customer success, account management, or a related field.
- ·Experience in the SaaS, e-commerce, or finance industry is a plus.
- ·Strong interpersonal and communication skills.
- ·Excellent problem-solving and conflict-resolution abilities.
- ·Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).
Benefits
- ·Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- ·Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- ·Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- ·Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- ·Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at CrewBloom, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 13h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $95k to $150k per year · You'll be taken to the employer's careers page.