Pavago
More roles at PavagoCustomer Success & Client Retention Expert
Remote role where the employee must remain based in a particular country.
Listed for Pakistan
From the listing details: Source listing states candidate location: "Pakistan, Remote"
Employer listed it 12 days ago · Added 10 days ago
First listed 12 days ago and still open.
Salary
Not stated
Location
Listed for Pakistan
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
Position Type: Part-Time, Remote Schedule: Less than 30 hours/week Location: Remote — Open Worldwide
- Where you can work from
Position Type: Part-Time, Remote Schedule: Less than 30 hours/week Location: Remote — Open Worldwide
- Contract
Customer Success & Client Retention Specialist – Remote | Part-Time
- Experience asked for
- Not mentioned in the advert
- Pay
- Not mentioned in the advert
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Pakistan. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Pakistan, Remote"
What Nomaders makes of it
- Residency required in Pakistan
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “If you have experience in Customer Success, Account Management, Client Retention, or Customer Experience and enjoy building lasting client relationships, this could be a strong fit.”
- “Required Experience & Skills”
Questions worth asking: Nomaders interpretation
- No pay is stated. Ask for the salary range before investing time in interviews.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Customer Success & Client Retention Specialist – Remote | Part-Time
Position Type: Part-Time, Remote Schedule: Less than 30 hours/week Location: Remote — Open Worldwide
About the Role
At Pavago, one of our clients is hiring a Customer Success & Client Retention Specialist to strengthen client relationships, improve the customer experience, and reduce churn.
This role is focused on what happens after a client comes onboard — making sure customers see value, stay engaged, receive proactive support, and have compelling reasons to continue the relationship.
You’ll work closely with leadership, sales, and operations to improve the customer journey from onboarding through long-term retention.
If you have experience in Customer Success, Account Management, Client Retention, or Customer Experience and enjoy building lasting client relationships, this could be a strong fit.
What You’ll Own
Customer Success & Relationship Management
Build and maintain strong relationships with existing clients
Serve as a trusted point of contact throughout the customer lifecycle
Conduct proactive client check-ins and follow-ups
Understand client goals, concerns, and expectations
Identify potential issues before they become reasons for churn
Ensure clients consistently receive a responsive and professional experience
Client Retention & Churn Reduction
Develop and execute strategies to improve client retention
Identify customers who may be disengaged or at risk of leaving
Investigate the reasons behind churn and dissatisfaction
Create proactive outreach and re-engagement strategies
Recommend improvements that increase customer loyalty and long-term value
Support renewal conversations where applicable
Customer Journey Optimization
Review the full customer journey from onboarding through ongoing engagement
Requirements
- ·Proven experience in:
- ·Customer Success
- ·Account Management
- ·Client Retention
- ·or a closely related client-facing role
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Pavago, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 11d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Pay not stated · You'll be taken to the employer's careers page.