iSpeedtoLead

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Customer Success Manager

Region Restricted

Remote work allowed only within certain countries or regions.

Employer listed it 8 weeks ago · Added 5 weeks ago

Been open since 8 weeks ago. Long-running listings are sometimes left up after the role is filled.

Salary

Not stated

Location

Timezone

Not stated

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: One thing worth stating openly before you apply: the workload is around 50 hours a week for the first 6 to 9 months while the function is being built.
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Referral bonus of USD 3,000 after probation for anyone you bring in.

Remote flexibility

Region Restricted

Remote work is allowed, but only for candidates based in Ukraine, Romania, Pakistan, Bulgaria, Canada, Egypt, Serbia, India, Indonesia, Germany, United States, Spain, Netherlands, Armenia, Hungary, United Kingdom, Portugal, Philippines, Poland.

What the employer says

Source listing states candidate location: "Ukraine, Romania, Pakistan, Georgia, Bulgaria, Canada, Egypt, Serbia, Azerbaijan, India, Indonesia, Germany, Kazakhstan, United States, Spain, Netherlands, Armenia, Hungary, United Kingdom, Portugal, Moldova, Philippines, Poland, Remote"

What Nomaders makes of it

Applications outside the listed area are usually rejected
Timezone overlap with the listed area is often expected

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

About iSpeedToLead

iSpeedToLead is a two-sided real estate lead marketplace operating across the United States. Sellers of motivated-seller leads list on one side, and real estate investors buy on the other. We are a bootstrapped, profitable product company with an engineering and analytics team that ships fast and makes decisions from data rather than opinion.

About the role

This is the first dedicated Customer Success hire at iSpeedToLead. Today, buyers are supported reactively: tickets get answered, credits get issued, and nobody owns what happens to an account between its first purchase and its last one.

You will own the post-purchase relationship with our buyers. That means onboarding them properly, keeping high-value accounts healthy, and turning churn from something we observe into something we manage. You will build the function itself (playbooks, health scoring, reporting) rather than inherit it.

One thing worth stating openly before you apply: the workload is around 50 hours a week for the first 6 to 9 months while the function is being built. We would rather you decline now than discover it in month two.

Key responsibilities

Onboarding and activation

Own the onboarding of new buyers end to end, from first purchase to first repeat purchase.

Run onboarding calls and follow-ups, making sure every new buyer understands how to filter, buy, and work leads effectively.

Design and maintain the onboarding sequence (content, timing, channel) and improve it based on what actually converts.

Account health and retention

Manage a book of high-value accounts with regular check-ins, usage reviews, and proactive outreach.

Build and maintain a health-scoring model that flags at-risk accounts before they churn, not after.

Run save conversations on at-risk accounts and document what worked, by reason code.

Escalations and problem-solving

Act as the escalation point for buyer complaints, including lead quality disputes, refund requests, and billing or balance issues.

Coordinate with support, sales, and engineering to resolve issues, and follow through until the customer confirms resolution.

Operate within agreed refund and credit authority limits, and defend those decisions with data.

Voice of the customer

Collect, categorise, and quantify churn and refund reasons, turning anecdotes into a ranked list.

Deliver a weekly written report to product and leadership on retention performance and the top issues driving cancellations.

Advocate for the product changes that would remove recurring causes of churn.

Process and reporting

Requirements

·Demonstrated ownership of a retention, churn, or repeat-purchase metric. You can describe what it was, what you changed, and what it became.
·Comfortable working with data: SQL basics or strong BI fluency (Amplitude, Metabase, Looker, BigQuery, or similar). You pull your own numbers rather than requesting them.
·Experience building a process from zero, such as an onboarding flow, a save playbook, or a health-score model. Executing someone else's process is not the same thing.
·Written and spoken English at C1 level, customer-facing, at volume.
·Confident on the phone with US small-business customers. Our buyers are real estate investors: direct, busy, and blunt.

Benefits

·Full ownership of a metric that shows up directly in the P&L, with no layer between you and leadership.
·A greenfield function. You design how Customer Success works here.
·Real data infrastructure and an AI-native team, so arguments get settled with numbers and tooling is not a fight.
·A clear 12-month growth path to Head of Retention or Head of Customer Success, including automation of the low-touch tier and one to two direct reports.
·Remote work with flexible hours inside the required US overlap.

How to apply

1Check the flexibility label above, region restricted, matches where you plan to live and work.
2Tailor your CV to the role at iSpeedtoLead, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 1mo ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.