Creative Chaos
Customer Success Manager
Remote role where the employee must remain based in a particular country.
Pakistan only
Employer listed it 2 months ago · Found 4h ago
Been open since 2 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Pakistan only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 264 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Pakistan. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Pakistan, Remote"
What Nomaders makes of it
- Residency required in Pakistan
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Job Summary:
We are seeking a dedicated and technically proficient Customer Success Manager to build strong relationships with our clients, ensuring they maximize the value of our solutions. This role combines account management, technical support, and strategic guidance to deliver exceptional customer experiences and drive retention and growth.
Key Responsibilities:
Client Relationship Management
• Serve as the primary relationship owner for assigned client accounts.
• Conduct regular check-ins, business reviews, and strategic conversations with clients.
• Build trusted advisor relationships with decision-makers and stakeholders.
• Gather feedback, understand client goals, and proactively address concerns.
• Maintain high levels of client satisfaction and retention.
Revenue Growth & Account Expansion
• Identify opportunities for upselling and cross-selling additional services within existing accounts.
• Analyze client needs, operational complexity, transaction volumes, and business growth to recommend appropriate service upgrades.
• Drive subscription revisions, catch-up projects, clean-up engagements, advisory services, and additional resource allocations where appropriate.
• Collaborate with sales and finance teams to maximize account value and lifetime customer revenue.
• Maintain a consultative, value-driven sales approach rather than a transactional sales process
Service Delivery Oversight
• Act as the bridge between clients and internal accounting teams.
• Monitor service quality and identify potential gaps in delivery.
• Escalate issues appropriately and ensure timely resolution.
• Coordinate with Finance Managers and Accountants to maintain service standards.
• Conduct periodic account reviews to ensure alignment with client expectations.
Onboarding & Customer Journey Management
• Support onboarding activities and ensure a smooth client transition into CoCountant’s ecosystem.
• Guide clients through tools, workflows, communication channels, and expectations.
Requirements
- ·Bachelor’s degree in Finance/Accounting/Business Management
- ·5+ years of experience in Customer Success, Technical Account Management, or related roles.
- ·Strong technical aptitude with ability to understand and explain complex software solutions.
- ·Experience with CRM and customer success platforms (e.g., HubSpot, Gainsight).
- ·Excellent communication and interpersonal skills to manage diverse customer relationships.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Creative Chaos, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.