Albi
More roles at AlbiCustomer Support Specialist
Remote role where the employee must remain based in a particular country.
Pakistan only
Employer listed it 10 days ago · Added yesterday
First listed 10 days ago and still open.
Salary
Not stated
Location
Pakistan only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $95k–$150k a year, a typical range taken from 219 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Pakistan. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Karachi, Pakistan, Karachi, Sindh, Pakistan, Karachi, Sindh, Pakistan, Remote"
What Nomaders makes of it
- Residency required in Pakistan
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Albiware
Albiware is a B2B SaaS company building Albi, a project management platform purpose-built for the restoration and construction industry. Restoration contractors across North America rely on Albi to manage water, fire, and mold mitigation jobs, reconstruction projects, accounting integrations, and field documentation. We are a growing team focused on delivering a platform our customers depend on every day.
About the Role
We are hiring a Support Specialist to join our Customer Support team. This role is responsible for delivering responsive, accurate technical support to Albi customers. You will serve as a primary point of contact for inbound customer inquiries, triage and document product issues for our engineering team, and contribute to the ongoing improvement of our customer-facing and internal documentation.
This role is well suited for candidates in SaaS support, customer success, or a related technical customer-facing field. Training will be provided on Albi's product, support tools, and internal workflows.
Hours: 12:00 PM – 9:00 PM CST (8-hour shift + 1 hour break) Mon-Fri. In Karachi that's 11:00 PM – 8:00 AM PKT during US winter and 10:00 PM – 7:00 AM PKT during US daylight saving. Please only apply if a night shift works for you long-term.
Key Responsibilities
Respond to inbound customer inquiries via Hubspot (chat and email) with clear, accurate, and professional communication.
Diagnose product and account issues; reproduce reported problems and identify root cause.
Document confirmed bugs in Jira with reproduction steps, screenshots, and customer impact details.
Verify engineering fixes in QA prior to release and conduct regression testing.
Author and maintain customer-facing Help Desk articles in HubSpot and internal SOPs in Confluence.
Partner with Product, Engineering, Customer Success, and Billing on customer escalations and feature rollouts.
Requirements
Required Qualifications
2+ years of professional experience in customer service, technical support, or a related customer-facing role.
Associates Degree or higher
Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical users.
Strong problem-solving skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Demonstrated ability to learn new software platforms and workflows quickly.
Customer-focused mindset with a commitment to professional, empathetic communication.
Preferred Qualifications
Prior experience in a SaaS, technical support, or help desk environment.
Requirements
- ·Required Qualifications
- ·2+ years of professional experience in customer service, technical support, or a related customer-facing role.
- ·Associates Degree or higher
- ·Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical users.
- ·Strong problem-solving skills and attention to detail.
Benefits
- ·We offer a generous compensation package which includes:
- ·Competitive salary. (in USD).
- ·Good balance of personal autonomy and team collaboration on projects.
- ·Working with a team of smart, kind humans passionate about leveraging technology to solve real-world problems.
- ·Environment where your input is highly valued and personal growth is prioritized.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Albi, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 25 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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Free to apply, no account needed.
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