Net at Work

More roles at Net at Work

Technical Account Manager

Work from home

Remote role where the employee must remain based in a particular country.

United States only

From the listing details: Source listing states candidate location: "Remote (United States)"

Employer listed it yesterday · Added 6 days ago

First listed 6 days ago and still open.

Salary

$60k to $90k per year

Location

United States only

Timezone

US East

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Create SOWs and design technical solutions for professional service and recurring sales that are under $20k or are standardized.

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Remote (United States)"

What Nomaders makes of it

Residency required in United States
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

About Net at Work

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com.

About this Position

The Technical Account Manager owns the client relationship and identifies new opportunities for our products and services to better help our client’s businesses.   As an inside sales team member, the Technical Account manager is responsible for retention, contract renewal, and revenue expansion.

The Technical Account Manager partners closely with their clients to ensure high client satisfaction through proactive relationship management and customer advocacy while acting as the primary escalation point.   Sixty percent of this role is focused on client satisfaction, retention, and contract renewal.   Forty percent of this role is revenue expansion through upsell and cross-sell of recurring and non-recurring engagements.

Job Responsibilities

Act as the client advocate and ensure that client’s are receiving a positive digital employee experience.

Execute the client experience and sales strategies on a day-to-day basis

Cultivate and strengthen relationships with our existing client base with the goal of becoming a trusted advisor.

Provide support for immediate client needs, order and quote administration, and follow-up for client fulfillment. Interact with the Engineering team for appropriate support.

Facilitate appointments and quarterly business reviews with existing clients to review products/services and identify opportunities.

Ensure customer health by managing client accounts receivable, tracking revenue risk, and acting as the primary escalation point for clients.

Participate in planning, driving attendance, and executing marketing activities including Webinars, Seminars, and other Client events.

Manage the sales cycle for product and service opportunities within the existing client base.

Achieve inside sales quotas and goals by maintaining a solid continuous pipeline.

Deliver and regularly report on client health status and revenue forecasts.

Maintain all client documentation and CRM information.

Create SOWs and design technical solutions for professional service and recurring sales that are under $20k or are standardized.

Job Requirements

2 years within a Managed Services organization

3 years in a Technical Account Management or Inside Sales role

Demonstrated success in meeting or exceeding assigned sales quotas

Strong track record of maintaining a high level of customer satisfaction

Strong business writing and verbal communication skills

Requirements

·2 years within a Managed Services organization
·3 years in a Technical Account Management or Inside Sales role
·Demonstrated success in meeting or exceeding assigned sales quotas
·Strong track record of maintaining a high level of customer satisfaction
·Strong business writing and verbal communication skills

Benefits

·Base salary range: $60,000 to $90,000.
·This position is also eligible for commissions in accordance with the terms of the Company's plan.
·We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life:
·Health and Welfare (Medical, Dental, Vision)
·Accident, Critical Illness, and Hospital Indemnity

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Net at Work, mentioning your remote working experience and working hours (US East).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 7d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.