Toast

Mid-Market Retail Solutions Engineer

Work from home

Remote role where the employee must remain based in a particular country.

United States only

From the employer's advert: For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Employer listed it 12 days ago · Added 10 days ago

First listed 12 days ago and still open.

Salary

$100,000 to $160,000

Location

United States only

Timezone

Not stated

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Willingness to travel for onsite discovery, demos, and industry events - up to 25%
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry.

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Remote, Remote - USA"

What Nomaders makes of it

Residency required in United States
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Mid-Market Retail Solutions Engineer

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

After spending years building the best POS platform for restaurateurs, Toast has recently expanded its offerings into retail concepts. This role requires a founder’s mindset as we build the Retail Solutions Engineering team to support Toast’s growth in this new vertical. The ideal candidate thrives in ambiguity, enjoys building processes alongside evolving products, and is energized by helping shape a new business line from the ground up.

We are looking for a product and application expert who will serve as the technical lead within the mid-market sales process, with the objective of driving revenue. Mid-market retail deals are multi-location, multi-stakeholder, and technically complex, spanning integrations, data migration, network and hardware architecture, and enterprise-grade security review. This role works cross-functionally with Sales, Product Management, Partnerships, and Implementation to ensure solutions are technically sound, scalable, and aligned to customer needs.

As a Mid-Market Retail Solutions Engineer, you will be part of the founding team helping to revolutionize the way the retail industry does business by pairing technology with an unrivaled commitment to customer success. You will help multi-unit retail operators streamline operations, increase revenue, and deliver amazing customer experiences through our platform that combines retail point of sale, customer-facing technology, and award-winning customer support. In this role, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the retail community to delight customers, do what they love, and thrive.

A day in the life (Responsibilities)

Serve as the technical lead on mid-market retail opportunities, partnering with Account Executives from discovery through close

Run structured technical discovery with multi-stakeholder buying groups (operations, IT, finance, merchandising, and executive sponsors) to uncover business challenges and technical requirements

Build and deliver tailored demonstrations and demo environments that map Toast’s retail platform to a prospect’s specific workflows, rather than standard product walkthroughs

Design end-to-end solutions for multi-location retailers, including integration architecture, API and data flows, catalog and data migration, hardware configuration, and network requirements

Scope and position the Toast partner ecosystem where native functionality doesn’t fully meet a requirement, and clearly frame trade-offs and effort

Lead pilots and proofs of concept: define success criteria, manage technical validation, and drive them to a decision

Own the technical components of RFPs, RFIs, security questionnaires, and vendor review processes

Document technical scope and solution design, and lead clean handoffs to Implementation and Onboarding so what was sold is what gets built

Clearly communicate gaps in product/market fit to Product Management and Product Marketing, and advocate for roadmap priorities grounded in real deal loss and risk

Partner with Sales Enablement to build training, demo assets, and technical playbooks as the retail motion matures

Become an expert in the product with complete knowledge of the technologies and the application software

Attend trade shows and other events as a Toast brand ambassador

Operate comfortably in an entrepreneurial environment where process, tooling, and product are still being built

What you'll need to thrive (Requirements)

3+ years in solutions engineering, sales engineering, pre-sales consulting, or a comparable technical customer-facing role

Working POS knowledge and the ability to speak credibly about retail operations

Demonstrated success supporting complex, multi-stakeholder sales cycles with longer timelines and formal evaluation processes

Practical fluency with integrations and APIs, with the ability to read documentation, reason about data flows, and scope what’s possible without engineering support

Requirements

·3+ years in solutions engineering, sales engineering, pre-sales consulting, or a comparable technical customer-facing role
·Working POS knowledge and the ability to speak credibly about retail operations
·Demonstrated success supporting complex, multi-stakeholder sales cycles with longer timelines and formal evaluation processes
·Practical fluency with integrations and APIs, with the ability to read documentation, reason about data flows, and scope what’s possible without engineering support
·Ability to handle complex customer communications fluently while maintaining high levels of customer satisfaction

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Toast, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 11d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.