Muck Rack

Customer Support Specialist I

Work from home

Remote role where the employee must remain based in a particular country.

Listed for Bulgaria

From the employer's advert: This role is based in Bulgaria and is aligned to support our North American morning operations.

Employer listed it 3 weeks ago · Added 5 weeks ago

Listed for 27 days before it closed.

This job has closed

Muck Rack has taken this listing down, so it is no longer accepting applications. The details below are kept for reference only.

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Salary

Not stated

Location

Listed for Bulgaria

Timezone

Not stated

Contract

Full-time

Experience

Entry

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Working Hours
Where you can work from: This role is based in Bulgaria and is aligned to support our North American morning operations.
Contract: Fully distributed team with a permanent remote setup
Experience asked for: 1+ years of experience supporting time-sensitive operational workflows in customer support, operations, editorial operations, media operations, or a similar environment
Pay: The gross monthly salary for this role in Bulgaria is approximately 1,800+ EUR.

Remote flexibility

Work from home

This is a remote role, but the employee must be based in Bulgaria. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Remote (Bulgaria), Muck Rack"
Job description states: "based in Bulgaria and is aligned to sup"

What Nomaders makes of it

Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

About the role

Muck Rack is trusted by thousands of organizations around the world to understand how their brands show up across news, social media and AI-generated answers.

Our AI-powered platform connects the entire PR workflow in one place, helping communications teams manage media relationships, understand the conversations shaping their brands, take action and measure their impact. Combined with analyst-led Media Intelligence and advisory services, Muck Rack turns signals into insights and insights into action.

Founder-controlled and growing profitably and sustainably, we have the freedom to build forward-thinking products, put our customers first, and offer an inclusive culture that welcomes diverse perspectives.

We're looking for a collaborative, detail-oriented Customer Support Specialist, Media Intelligence Digests to join our Media Intelligence team.

In this role, you'll own the day-to-day execution of our Media Intelligence Digest service, ensuring clients receive accurate, high-quality intelligence on time every day. You'll partner closely with Editorial, Customer Success, Customer Support, and Product teams to deliver an exceptional client experience while helping scale a growing operational service.

Media Intelligence Digests are a time-sensitive service with strict client delivery deadlines. This role plays a critical part in ensuring our clients consistently receive accurate, high-quality intelligence while helping us improve operational excellence as the business grows.

What you’ll do:

Own the daily execution and delivery of Media Intelligence Digests across a portfolio of client accounts

Review and deliver client digests while consistently meeting established delivery deadlines and service-level expectations

Perform detailed quality assurance reviews to ensure every digest is accurate, complete, and aligned with client expectations before delivery

Monitor active client review windows, coordinate revisions, and ensure requested changes are completed quickly and accurately

Troubleshoot delivery issues in real time, identify root causes, and escalate operational or technical issues when appropriate

Develop expertise in account-specific requirements, preferences, and recurring workflows to provide consistent, high-quality service

Partner closely with Editorial, Customer Success, Customer Support, Onboarding, and Product and Engineering teams to resolve issues and continuously improve the client experience

Identify opportunities to improve workflows, documentation, and operational processes that increase quality, consistency, and scalability

Help onboard new digest accounts by supporting operational readiness and documenting best practices

If the details below describe you, you could be a great fit for this role:

1+ years of experience supporting time-sensitive operational workflows in customer support, operations, editorial operations, media operations, or a similar environment

Experience managing multiple concurrent priorities while consistently meeting deadlines

Exceptional attention to detail and a strong quality assurance mindset

Excellent written communication skills with the ability to communicate clearly and professionally with clients and internal partners

Strong organizational and time management skills

Experience working directly with customers or customer-facing deliverables

Ability to work independently, exercise sound judgment, and make informed decisions within established processes

Requirements

·Experience working directly with customers or customer-facing deliverables
·Ability to work independently, exercise sound judgment, and make informed decisions within established processes
·Strong problem-solving skills and the ability to remain calm under tight deadlines
·Experience following documented operational procedures while identifying opportunities for continuous improvement
·If Any of the Below Also Describe You, This Could Be an Exciting Opportunity