TechBiz Global GmbH
L2/L3 Linux Technical Support Engineer – Web Hosting
Remote work allowed only within certain countries or regions.
Employer listed it 5 weeks ago · Added yesterday
Been open since 5 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 279 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in Georgia, Italy, United Arab Emirates, Turkey, Bulgaria, Poland, Portugal, Latvia, Spain, Greece, Serbia, Romania, Hungary.
What the employer says
- Source listing states candidate location: "Remote job, Batumi, Georgia, Tbilisi, Antalya, Cluj-Napoca, Bromolla, Bucuresti, Rome, Berat, Dubai, istanbul, Istambul, Ankara, Sofia, Krakow, Krosno, Lublin, Poland, Poznan, Warsaw, Porto, Port Vila, Podgorica, Pilsen, Lisbon, Riga, Barcelona, Madrid, Tenerife, Tiraspol, Nicosia, Almaty, Astana, Athens, Baku, Belgrade, Bratislava, Bucharest, Budapest, Dnipro, Erevan, Kharkiv, Ljubljana, Sarajevo, Skopje, Banská Bystrica, Toshkent, Remote"
What Nomaders makes of it
- Applications outside the listed area are usually rejected
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.
We are currently looking for a dedicated Technical Support Engineer / Linux Systems Administrator to join one of our clients' teams . If you're looking for an exciting opportunity to grow in an innovative environment, this could be the perfect fit for you.
Key Responsibilities
Infrastructure Collaboration: Work within the technical team to administer and maintain GNU/Linux operating systems and virtualized/containerized environments (OpenVZ, KVM, Docker, etc).
Web Hosting Operations: Participate in the deployment, management, and troubleshooting of industry-standard control panels (like cPanel/WHM, Plesk) within shared hosting environments.
Application & Web Stack Support: Troubleshoot and optimize web applications built on common web technologies, frameworks and CMS platforms (WordPress, Laravel, etc.). Assist clients and resolve complex issues related to PHP, with knowledge of Node.js and Python stacks considered a strong plus.
Network & Security Operations: Help configure and maintain network protocols, firewalls, and WAFs (ModSecurity, Imunify360). Work with the team to identify, respond to, and mitigate security incidents (malware, phishing, DoS, etc.).
Mail Server Administration: Troubleshoot mail flow and deliverability issues, you are already familiar with Exim, Dovecot, SPF, DKIM, DMARC, and the use of external mail relays.
Performance & DevOps: Contribute to routine service monitoring and execute performance tuning across Apache, Nginx, LiteSpeed, and database engines (mainly MySQL/MariaDB, and rarely PostgreSQL and Redis).
Reliability & Migrations: Support infrastructure projects, including migration of hosting accounts, VMs, and mail systems. Assist in testing and implementing disaster recovery, backups, failovers, and caching/CDN strategies.
Required Qualifications
Experience: Several years of hands-on experience in the web hosting industry in both technical support and system administration.
OS Mastery: Advanced proficiency in Linux system administration and troubleshooting. Familiarity with Windows Server environments (including IIS, MSSQL) for cross-platform support cases.
Hosting Stacks: Deep understanding of the cPanel/WHM ecosystem, CloudLinux (LVE, CageFS, Selectors), PHP configuration, and typical shared hosting constraints and workarounds. In addition to proven expertise configuring, managing, and troubleshooting HTTP web servers (Apache, Nginx, LiteSpeed, etc.).
Web Technologies: Strong grasp of web server mechanics, relational/NoSQL databases, and the ability to debug complex web apps at the server level.
Networking Fundamentals: Solid understanding of TCP/IP, DNS, and network protocols.
Communication: Strong ability to manage escalated support tickets and collaborate with peers to provide custom technical solutions for clients.
Nice-to-Have
Automation & Scripting: Proficiency in writing Bash scripts, Python utilities, and utilizing Ansible playbooks to help the team automate routine deployments and maintenance tasks.
Billing & Integration: Experience with WHMCS backend architecture and custom module integrations.
Hardware & Architecture: Familiarity with high-density enterprise server architectures and large-scale account consolidation workflows.
Multilingual Support: Professional fluency in English is highly advantageous for internal documentation and diverse client communication.
Requirements
- ·Experience: Several years of hands-on experience in the web hosting industry in both technical support and system administration.
- ·OS Mastery: Advanced proficiency in Linux system administration and troubleshooting. Familiarity with Windows Server environments (including IIS, MSSQL) for cross-platform support cases.
- ·Web Technologies: Strong grasp of web server mechanics, relational/NoSQL databases, and the ability to debug complex web apps at the server level.
- ·Networking Fundamentals: Solid understanding of TCP/IP, DNS, and network protocols.
- ·Communication: Strong ability to manage escalated support tickets and collaborate with peers to provide custom technical solutions for clients.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at TechBiz Global GmbH, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.