Sutherland

German-Speaking POS & Technical Support Specialist (Remote)

Work from home

Remote role where the employee must remain based in a particular country.

Listed for Bulgaria

From the listing details: Source listing states candidate location: "Sofia, //SOFIA CITY PROVINCE, Bulgaria, Sofia, //SOFIA CITY PROVINCE, bg, Remote"

Employer listed it 4 days ago · Added 2 days ago

First listed 4 days ago and still open.

Salary

Not stated

Location

Listed for Bulgaria

Timezone

Not stated

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Working Hours
Where you can work from: Location eligibility not confirmed
Contract: Permanent employment contract.
Experience asked for: Not mentioned in the advert
Pay: Competitive salary with a performance-based bonus.

Remote flexibility

Work from home

This is a remote role, but the employee must be based in Bulgaria. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Sofia, //SOFIA CITY PROVINCE, Bulgaria, Sofia, //SOFIA CITY PROVINCE, bg, Remote"

What Nomaders makes of it

Residency required in Bulgaria
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Join Sutherland – A Global Leader in Customer Experience

At Sutherland, we combine technology, innovation, and human expertise to help some of the world's leading brands deliver exceptional customer experiences. If you're passionate about customer support, enjoy solving technical challenges, and are fluent in German, we'd love to hear from you.

Your Role

As a German-Speaking Technical Support Specialist – Payments & POS Solutions, you'll be the first point of contact for merchants and business partners, delivering professional technical support for payment terminals, POS systems, and payment-related services.

You'll troubleshoot technical issues, assist with installations and activations, and ensure every customer receives fast, efficient, and high-quality support.

What You'll Do

Provide professional support via phone, email, and ticketing systems.

Assist customers with card payment terminals, POS devices, and ATMs.

Support terminal installations, replacements, activations, and configurations.

Troubleshoot technical issues, connectivity problems, and payment-related error codes.

Resolve customer inquiries efficiently while meeting SLA targets.

Escalate complex technical issues to the appropriate teams when necessary.

Maintain accurate documentation in the ticketing system.

Handle portal access requests and perform selected back-office activities.

What We're Looking For

Fluent German (C1) and English (B1 or higher).

Previous experience in customer service or technical support.

Strong interest in technology and troubleshooting.

Excellent communication and problem-solving skills.

A customer-focused mindset with the ability to thrive in a fast-paced environment.

Comfortable working with phone, email, and ticketing systems.

Nice to Have

Experience in the payments, POS, banking, or financial services industry.

Basic knowledge of Microsoft Excel and ticketing platforms.

Requirements

·A customer-focused mindset with the ability to thrive in a fast-paced environment.
·Comfortable working with phone, email, and ticketing systems.
·Experience in the payments, POS, banking, or financial services industry.
·Basic knowledge of Microsoft Excel and ticketing platforms.
·Fully remote position.

Benefits

·Competitive salary with a performance-based bonus.
·Permanent employment contract.
·Food vouchers. Additional health and life insurance.
·21 days of paid annual leave.
·Fully paid onboarding and professional training.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Sutherland, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 3d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.