emerchantpay
Senior Technical Support Engineer
Remote role where the employee must remain based in a particular country.
Bulgaria only
Employer listed it 14 months ago · Added today
Been open since 14 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Bulgaria only
Timezone
Not stated
Contract
Full-time
Experience
Senior
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $125k–$175k a year, a typical range taken from 113 senior-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Bulgaria. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Sofia, Bulgaria, Sofia, Sofia City Province, Bulgaria, Sofia, Sofia City Province, Bulgaria, Remote"
What Nomaders makes of it
- Residency required in Bulgaria
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
emerchantpay is a leading global payment service provider and acquirer for online, mobile, in-store and over the phone payments. Our global payments solution is available through a simple integration, offering a diverse range of features, including global acquiring, global and local payment methods, advanced fraud management and performance optimisation. We empower businesses to design seamless and engaging payment experiences for their consumers.
We are looking for an experienced, full-time Senior Technical Support Engineer to join our IT team. The ideal candidate will have proven work experience in technical support.
Responsibilities
To provide professional technical support to clients and partners of the company;
To perform technical administration of various systems such as Payment Gateway, eWallet, CRM, etc.;
To support and monitor the system applications;
To Create and update merchant client accounts in the system;
To assist clients during the integration period with our systems and support integrations to service providers;
To troubleshoot, report, and resolve issues in a timely manner;
To interact with other teams and clients to resolve issues;
To oversee and participate in the tracking, troubleshooting, and resolution of issues logged internally and by clients;
To participate in the weekly product release and execute tests, analyze results of test runs, and report those results;
To comply with all internal regulations, procedures, and policies as per ISO and PCI DSS standards.
Our TS team provides 24/7 support and we work on schedule.
Requirements
5+ years in a similar position;
Familiar with HTTP/HTTPS, FTP/SFTP, SSL/TLS, TCP/IP;
Familiar with the client/server model;
Knowledge of HTML, CSS, and JavaScript;
Familiar with MS Office applications (Word, Excel, Outlook, etc.);
Highly proficient in spoken and written English;
Enthusiastic, hard-working and motivated team player with excellent communication skills.
Considered as an advantage
Previous experience working in tech support for high-availability systems (1st or 2nd level);
Requirements
- ·5+ years in a similar position;
- ·Familiar with HTTP/HTTPS, FTP/SFTP, SSL/TLS, TCP/IP;
- ·Familiar with the client/server model;
- ·Knowledge of HTML, CSS, and JavaScript;
- ·Familiar with MS Office applications (Word, Excel, Outlook, etc.);
Benefits
- ·Fast-growing payment company;
- ·Excellent working conditions, casual atmosphere, and state-of-the-art hardware;
- ·Modern, challenging, constantly growing business;
- ·Professional development - books, trainings, certifications, etc.
- ·25 days paid holiday, 1 day for every 2 years with us;
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at emerchantpay, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 15h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $125k to $175k per year · You'll be taken to the employer's careers page.