Customer Success Engineer

Algolia is the retrieval intelligence layer that turns intent into trusted, decision-grade outcomes. Powering more than 1.7 trillion queries a year for over 18,000 customers with millisecond latency and 99.999% reliability, we are the recognized leader for Search and Product Discovery by top industry analyst firms. The Algolia platform turns a company's products, content, and business rules into data that humans, applications and AI agents can act upon. The result is trusted customer experiences with stronger conversions for measurable business impact.

As a Customer Success Engineer at Algolia, you will play a key role in ensuring our customers adopt, implement, and scale our agentic, generative, search & discovery platform successfully. You’ll partner closely with customers to deliver high-quality technical onboarding, solution design, best-practice guidance, and hands-on implementation support.

This role is ideal for someone who is deeply curious, loves solving complex technical problems, and is energized by learning and applying new technologies including modern development patterns, cloud infrastructure, and emerging AI capabilities. You’ll work across a variety of customer architectures and use cases, helping teams design performant, scalable solutions while championing technical excellence.

You will also support our Professional and Expert Foundation offerings, acting as a Technical Owner for assigned accounts and ensuring smooth delivery through clear communication, rigorous documentation, and thoughtful stakeholder alignment.

Success in this role means being proactive, reliable, and collaborative, balancing customer-facing delivery with internal best practices such as strong documentation habits and ongoing knowledge sharing.

If you’re excited by the idea of shaping customer outcomes, diving into new tools and technologies, and working in a team that values craftsmanship, curiosity, and continuous learning, we’d love to meet you.

YOUR ROLE WILL CONSIST OF

Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs

Scope, shape and present technical workshops to drive Algolia’s adoption

Advise Algolia’s customers on the best technical and industry practices around search implementation and optimization

Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience.

Work across the organisation and escalate as necessary for confirmation of solutions or other options.

Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers.

Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting.

Proactively identify and work with the customer to resolve technical risks and bottlenecks.

Provide guidance on how to optimise the use of their environment.

YOU MIGHT BE A FIT IF YOU HAVE

4+ years experience in a customer-facing technical role (CSE, SE, SA, consultant), ideally in the SaaS space

Functional knowledge of at least one programming language such as: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python

Experience with REST API, database management, and web development technologies

Experience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review)

A lifelong learning and growth mindset

Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience

Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels