Featherless AI
More roles at Featherless AICustomer Experience & Community Relations
Remote role where the employee must remain based in a particular country.
Australia only
From the listing details: Source listing states candidate location: "Australia, Remote"
Employer listed it 6 weeks ago · Added 5 weeks ago
Been open since 6 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Australia only
Timezone
APAC
Contract
Full-time
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
You work independently across timezones, without someone assigning you your day.
- Where you can work from
- Location eligibility not confirmed
- Contract
- Not mentioned in the advert
- Experience asked for
- Not mentioned in the advert
- Pay
Be part of a small, high-performing team making open weight AI accessible to everyone AUD $85,000–$103,000
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Australia. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Australia, Remote"
What Nomaders makes of it
- Residency required in Australia
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
About Featherless
Featherless.ai is building the world's most reliable open-model inference platform — a serverless foundation for deploying and scaling AI without infrastructure overhead.
We raised a $20M Series A , co-led by AMD Ventures and Airbus Ventures , with participation from BMW i Ventures, Kickstart Ventures, Panache Ventures and Wavemaker. We're a well-funded team of researchers and engineers on a mission to democratize AI through performance and accessibility.
Our cloud provides instant access to tens of thousands of open-source AI models and the research innovations powering next-generation efficiency, reliability, and model optimization.
About the Role
You'll own the front line: the live chat on our website, our Discord, and the support inbox — for two very different audiences, creators running character and alternative models, and developers shipping apps on our API.
This is a support role first. Around it sits keeping the community somewhere people want to be, and turning what you hear on the front line into something the company can act on.
What You'll Own Immediately
The live chat on the website. First response, diagnosis, resolution. You are the reason a user gets a real answer in minutes instead of days.
Our Discord. Answer in public where the answer helps everyone, welcome new arrivals, keep threads from going cold, and make it a place people come back to.
Announcements. Post model additions, changes and incident updates to the community.
Email. Work the support inbox to the same standard as the chat.
Follow-through. Own issues until they're closed, including the ones waiting on engineering.
Escalation. Route genuine platform and inference bugs to engineering and close the loop back to the user yourself.
Voice of the customer. Keep the running picture of what users are asking for, tripping over and leaving over, and report it weekly to Growth and Product in a form that can actually be prioritized.
Handoffs with the BDRs. Spot the accounts and conversations with growth opportunity and pass them over with context.
Making the next hundred answers cheaper. Canned replies, help-centre articles, AI-assisted drafting. Every question answered twice should be documented once.
What You Bring
1–3 years in technical support, community management, or developer relations. Adjacent and self-taught paths count fully.
Genuine technical fluency with AI. You've run open models yourself - locally, on a GPU, or through an API. You can talk about Llama, Qwen, Mistral, DeepSeek or SDXL without reaching for marketing language, and you know what a quantization is and why it matters.
Range across both our audiences. You can help a developer debug a malformed API request in the morning and talk sampler settings and model personality with a creator in the afternoon, and take both seriously.
Excellent written English — concise, warm, human. Most of this job is writing, often to someone who is frustrated.
Self-direction. You work independently across timezones, without someone assigning you your day.
You're an AI power user. You use AI tools to handle volume without letting quality slip, and you'll help us build that into how support works here.
Requirements
- ·1–3 years in technical support, community management, or developer relations. Adjacent and self-taught paths count fully.
- ·Range across both our audiences. You can help a developer debug a malformed API request in the morning and talk sampler settings and model personality with a creator in the afternoon, and take both seriously.
- ·Excellent written English — concise, warm, human. Most of this job is writing, often to someone who is frustrated.
- ·Self-direction. You work independently across timezones, without someone assigning you your day.
- ·You're an AI power user. You use AI tools to handle volume without letting quality slip, and you'll help us build that into how support works here.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Featherless AI, mentioning your remote working experience and working hours (APAC).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1mo ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Browse all open rolesPay not stated · You'll be taken to the employer's careers page.