Linear

More roles at Linear

Customer Success Manager, APAC

Region Restricted

Remote work allowed only within certain countries or regions.

Employer listed it 6 days ago · Added 4 days ago

First listed 6 days ago and still open.

Salary

Not stated

Location

Timezone

APAC

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Competitive salary and equity

Remote flexibility

Region Restricted

Remote work is allowed, but only for candidates based in Singapore, Australia.

What the employer says

Source listing states candidate location: "Singapore, Australia, Remote"

What Nomaders makes of it

Applications outside the listed area are usually rejected
Timezone overlap with the listed area is often expected

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a nice-to-have

“Previous experience working with product + engineering teams and/or developer tools is preferred”

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.

Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.

We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers in the APAC region. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.

Location & work mode

While Linear is a remote-first company across the US and Europe, this role in APAC is office based 2–3 days per week, as this role will be closely connected to in-person collaboration with our growing sales presence in the region.

What you'll do

Develop and maintain strong relationships with key stakeholders at Linear’s largest customers in APAC - act as the primary point of contact for customer inquiries, concerns, and feedback

Become a product expert and help customers use Linear to drive business outcomes

Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts

Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product

What we're looking for

5+ years relevant work experience in a technical customer-facing role

SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment

Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively

Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively

Previous experience working with product + engineering teams and/or developer tools is preferred

What we offer

We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:

Competitive salary and equity

Employee-friendly equity terms including early exercise in the US and extended exercise windows

Daily meal and coffee stipend on every workday

Paid co-working space or desk

Health coverage (based on country requirements)

5 weeks paid vacation, plus local statutory holidays

Requirements

·5 weeks paid vacation, plus local statutory holidays
·4 months paid parental leave
·Paid month off after 4 years & every 2 years thereafter
·Regular team events and off-sites
·Learn how we think and work

Benefits

·We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:
·Competitive salary and equity
·Employee-friendly equity terms including early exercise in the US and extended exercise windows
·Daily meal and coffee stipend on every workday
·Paid co-working space or desk

How to apply

1Check the flexibility label above, region restricted, matches where you plan to live and work.
2Tailor your CV to the role at Linear, mentioning your remote working experience and working hours (APAC).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.