Xero
Small Business Onboarding Specialist
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · UK: Milton Keynes (100 Avebury)
Employer listed it 2 weeks ago · Added yesterday
Been open since 2 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Hybrid · UK: Milton Keynes (100 Avebury)
Timezone
GMT
Contract
Full-time
Experience
Mid
Category
Sales
This employer didn't state pay. Jobs like this usually pay around $120k–$225k a year, a typical range taken from 588 mid-level sales roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around UK: Milton Keynes (100 Avebury), Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "UK: Milton Keynes (100 Avebury), Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
The role & impact
As a Small Business Onboarding Specialist, you will guide new and prospective subscribers through their initial journey with Xero. By running discovery conversations, hosting tailored product demonstrations, and leading hands-on onboarding sessions, you will turn interested leads into confident users who unlock the full value of our accounting platform.
Your focus centers entirely on helping small business owners simplify their daily operations. From resolving early setup friction to introducing ecosystem apps that suit their needs, your work directly shapes their long-term success and drives platform adoption across their first 90 days.
The team & how they connect
You will join a consultative sales and activation group that bridges the gap between top-of-funnel customer interest and early platform adoption. The team works closely alongside small business sales, marketing, customer success, and product specialists to share insights and continuously improve the customer journey. Together, they combine customer-facing discovery, live demonstrations, and dedicated onboarding to deliver a seamless start for small businesses.
Initially, the role may focus on:
Delivering live product demonstrations and webinars via Google Meet to showcase core features like bank feeds, invoicing, and reporting.
Managing inbound trial interest, qualifying prospect needs, and guiding small businesses through the purchase decision.
Utilizing tools such as Salesforce or HubSpot to manage your customer pipeline and track progress.
Identifying opportunities for customers to expand their setup with ecosystem app integrations.
Where and how you can work
This position offers a flexible working setup designed to support both collaborative connections and focused quiet time. Our hybrid environment includes dedicated office spaces with modern facilities, alongside scheduled boost days to collaborate in person with your wider team.
Here are some of the things we're looking for, for this role:
Experience in an onboarding or sales-focused role where you have managed a pipeline to meet target goals.
Strong communication abilities that allow you to translate technical or accounting workflows into plain language for small business owners.
A track record of using CRM tools like Salesforce or HubSpot to manage customer interactions and details.
Proven capability to prioritize tasks independently and manage a varied workload in a fast-paced setting.
An understanding of core small business accounting tasks, such as invoicing, payments, and reconciliations, is beneficial.
Comfortable leading virtual presentations, webinars, or product walk-throughs for small groups.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Xero, mentioning your remote working experience and working hours (GMT).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open sales roles with comparable remote rules.
Free to apply, no account needed.
Typically $120k to $225k per year · You'll be taken to the employer's careers page.