Sigma Computing

More roles at Sigma Computing

Customer Success Architect

Region Restricted

Remote work allowed only within certain countries or regions.

Employer listed it 3 weeks ago · Added 3 weeks ago

Been open since 3 weeks ago, still being checked, but it has been live a while.

Salary

$130k to $230k per year

Location

Timezone

Not stated

Contract

Full-time

Experience

Senior

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Note: We have an in-office work environment in all our offices in SF, NYC, London and Sydney.
Contract: Ability to work remotely full-time with up to 50% travel (eventually)
Experience asked for: Not mentioned in the advert
Pay: Additional Job details The base salary range for this position is $130k - $230k annually.

Remote flexibility

Region Restricted

Remote work is allowed, but only for candidates based in Canada, Australia.

What the employer says

Source listing states candidate location: "Remote"
Job description states: "Canada, Australia"

What Nomaders makes of it

Timezone overlap with the listed area is often expected

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a nice-to-have

“Data warehouse experience - cloud data warehouse preferred (Snowflake, Redshift, BigQuery)”
“Familiarity with JavaScript and Web Development is a plus”

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Customer Success Architect (CSA) team provides technical expertise for the post-sales customer experience. Customer Success Architects are responsible for making sure that our customers are meeting their objectives. They are a vital component of our company’s success, working with customers, partners, and product teams to deliver success for our valued customers. CSA supports multiple post-sales roles including GTM, Support, & Product.

What You Will Be Doing

Sigma champion and product expert, customers will look to you for advice and expertise

Advisor to our customers on technical best practices including

Sigma best practices and patterns

Performance and tuning

Security including SSO, team organization, and row-level security

Embedded and API access

Related data products like CDW, ETL, and catalog tools

Capture product feedback from customers and engage with the product team to improve our product roadmap

Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals

Cultivate customer references for the marketing team

Design and develop software solutions for Business Intelligence and analytics products while providing technical expertise for post-sales customer success.

Working directly with customers to understand business and technical requirements and implementing tailored analytics solutions in customer environments; advising customers on best practices for implementation, performance, security, embedded analytics, and API access; collaborating with Product Managers and Engineering teams to deliver and improve customer solutions;

Documenting software and technical implementations; monitoring deployed solutions and troubleshooting complex technical issues; and learning product capabilities, release processes, and maintenance procedures to ensure successful customer outcomes.

Qualifications We Need

Minimum 10 years of business intelligence experience working in a customer-facing technical role (customer success or consulting)

Customer relationship skills

Experience with database concepts

Data warehouse experience - cloud data warehouse preferred (Snowflake, Redshift, BigQuery)

Designing, developing, and writing software and custom solutions using technologies such as JavaScript/TypeScript, SQL, React, GraphQL, and GitHub

ETL experience

Experience implementing production business intelligence solutions

Familiarity with JavaScript and Web Development is a plus

Requirements

·Minimum 10 years of business intelligence experience working in a customer-facing technical role (customer success or consulting)
·Customer relationship skills
·Experience with database concepts
·Data warehouse experience - cloud data warehouse preferred (Snowflake, Redshift, BigQuery)
·Designing, developing, and writing software and custom solutions using technologies such as JavaScript/TypeScript, SQL, React, GraphQL, and GitHub

Benefits

·Generous health benefits
·Flexible time off policy. Take the time off you need!
·Paid bonding time for all new parents
·Traditional and Roth 401k
·Commuter and FSA benefits

How to apply

1Check the flexibility label above, region restricted, matches where you plan to live and work.
2Tailor your CV to the role at Sigma Computing, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 25d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.