Sigma Computing
Enterprise Customer Success Manager - Central
Remote work allowed only within certain countries or regions.
Employer listed it 4 weeks ago · Added yesterday
Been open since 4 weeks ago, still being checked, but it has been live a while.
Salary
$132k to $165k per year
Location
Timezone
Not stated
Contract
Full-time
Experience
Senior
Category
Customer Support
Stated by the employer in the job description
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in Canada, Australia.
What the employer says
- Source listing states candidate location: "Remote"
- Job description states: "Canada, Australia"
What Nomaders makes of it
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Sigma Computing
Sigma Computing is at the forefront of cloud-based analytics and business intelligence, transforming the way businesses leverage their data to make informed decisions. Our platform bridges the gap between complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds.
We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.
Key Responsibilities:
Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.
NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.
Required Skills / Experience:
Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
Strong analytical skills with a proven ability to solve complex problems using data.
Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
ETL experience
Experience implementing production business intelligence solutions
Startup experience
Additional Job details
The base salary range for this position is $132k - $165k annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.
Requirements
- ·Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
- ·7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
- ·Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
- ·Strong analytical skills with a proven ability to solve complex problems using data.
- ·Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
Benefits
- ·Generous health benefits
- ·Flexible time off policy. Take the time off you need!
- ·Paid bonding time for all new parents
- ·Traditional and Roth 401k
- ·Commuter and FSA benefits
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Sigma Computing, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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