Epidemic Sound

More roles at Epidemic Sound

Digital Customer Success Manager

Hybrid

Part remote, part office, you need to live within commuting distance of a named location.

Hybrid · NYC

Employer listed it 3 weeks ago · Added 2 weeks ago

Been open since 3 weeks ago, still being checked, but it has been live a while.

Salary

$89k to $113k per year

Location

Hybrid · NYC

Timezone

Not stated

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: 4+ years of experience in Customer Success, Account Management, or commercial roles within a SaaS or Media environment.
Pay: Compensation: Competitive pay based on experience, skills, and qualifications ($84,000-$107,000 US.)

Remote flexibility

Hybrid

This role is only partly remote, the employer expects time in the office around NYC, Hybrid, so you need to live within commuting distance.

What the employer says

Source listing states candidate location: "NYC, Hybrid"
Listing mentions "Hybrid"

What Nomaders makes of it

Not suitable if you plan to move between countries

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

This role involves office time, but the advert does not say how often. Ask how many days a week are expected on site.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Join our global force of 400+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Paris, Oslo, and Seoul. We’re an industry leader with a startup mentality. We take what we do seriously, but we don’t take ourselves too seriously. Creating and collaborating to transform the sound of streaming, content, and culture. Come join us, and let the world feel your work.

As a Digital Customer Success Manager , you will play a crucial role in our US Enterprise team. Your role will be to redefine how we support and scale our mid-market Customers through a sophisticated inside, digital-first motion.

This role is the engine behind our one-to-many customer success strategy, ensuring that hundreds of production companies, broadcasters, and brands across the Americas are successfully soundtracking their stories. By blending data-driven insights with a passion for creative workflows, you will ensure our users are fully adopting our library of 55,000+ tracks. You will collaborate closely with Growth Managers to identify growth leads and work with our CRM, Finance, and Ops teams to scale our workflows and keep the engine running smoothly.

Your key responsibilities include:

Drive high-volume customer adoption and retention through automated, digital-led engagement strategies and one-to-many programs.

Act as a digital advisor for a diverse portfolio, helping creators from brands to digital publishers maximize the value of our music and sound effects.

Be the face of Epidemic Sound to this customer cohort as required, but adopt a digital first scaled motion to take customers through phased journeys of adoption, retention, development etc.

Analyze usage data and engagement metrics to proactively identify churn risks and implement scalable mitigation tactics.

Partner with Growth Managers to highlight expansion opportunities within your portfolio, directly impacting our revenue growth.

Collaborate with the CRM, Finance, and Legal teams to ensure seamless and efficient service delivery

Requirements:

4+ years of experience in Customer Success, Account Management, or commercial roles within a SaaS or Media environment.

Proven track record of managing a high-volume portfolio using a digital-first or "one-to-many" support model.

Advanced proficiency in data analysis and the ability to turn metrics into actionable retention strategies.

Track record of meeting or exceeding retention and expansion targets consistently.

Exceptional communication skills in English, with the ability to influence and engage customers through digital channels.

A proactive, self-starter mindset with the ability to innovate and automate repeatable tasks.

It would also be music to our ears if you have

Experience with Planhat, Salesforce, or other Customer Success Platforms.

Compensation: Competitive pay based on experience, skills, and qualifications ($84,000-$107,000 US.)

Equal opportunity employer

We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.

Application

Ready to make the world feel your work? Please apply, in English.

Requirements

·4+ years of experience in Customer Success, Account Management, or commercial roles within a SaaS or Media environment.
·Proven track record of managing a high-volume portfolio using a digital-first or "one-to-many" support model.
·Advanced proficiency in data analysis and the ability to turn metrics into actionable retention strategies.
·Track record of meeting or exceeding retention and expansion targets consistently.
·Exceptional communication skills in English, with the ability to influence and engage customers through digital channels.

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, hybrid, matches where you plan to live and work.
2Tailor your CV to the role at Epidemic Sound, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 17d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.