Hospitable

Customer Success Manager (North America - Remote)

Work from home

Remote role where the employee must remain based in a particular country.

United States only

From the employer's advert: We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation.

Employer listed it 13 days ago · Added 12 days ago

First listed 13 days ago and still open.

Salary

$72,000 to $106,700

Location

United States only

Timezone

US East

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: We hire based on timezones.
Where you can work from: We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation.
Contract: Not mentioned in the advert
Experience asked for: Sales & Revenue Experience: 3+ years of experience in Customer Success, Account Management, Account Executive, or a similar customer-facing role, ideally within SaaS.
Pay: The compensation depends on your location, status, and level within our salary bands which will be shared during the interview process.

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Remote, United States, Remote, Oregon, United States, Remote, Oregon, United States, Canada"
Job description states: "based in the United States"

What Nomaders makes of it

Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a nice-to-have

“Sales & Revenue Experience: 3+ years of experience in Customer Success, Account Management, Account Executive, or a similar customer-facing role, ideally within SaaS.”
“Experience in short-term rentals, hospitality technology, property management, or revenue management is a plus, but not required.”

Questions worth asking: Nomaders interpretation

The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.

We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://hsptb.com/hndbk

Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: https://hsptb.com/twnhll

Hospitable.com is a remote-only and fully distributed company. We hire based on timezones.

What you will be working on

Your mission is to help our customers build more successful short-term rental businesses while driving revenue growth for Hospitable.

This isn't a traditional Customer Success role focused primarily on answering questions, managing relationships, or preventing churn. We're building a proactive, commercially driven Success team that helps customers discover opportunities, get more value from our platform, and grow their businesses.

You'll own a revenue quota, and your ability to consistently meet or exceed that quota will be the primary measure of your success.

You'll do this through the following:

Revenue Growth & Expansion: Own and achieve quarterly revenue targets through subscription upgrades, annual conversions, feature adoption, and additional products and services. You'll proactively identify opportunities within our existing customer base and turn those conversations into measurable revenue.

Consultative Selling: Get to know our customers, their businesses, and what they're trying to accomplish. Whether they're managing one property or hundreds, you'll identify opportunities to help them save time, increase revenue, and operate more efficiently using Hospitable.

Proactive Customer Engagement: Don't wait for customers to reach out. You'll actively engage customers through scheduled meetings, personalized outreach, and targeted campaigns to uncover opportunities, demonstrate value, and drive action.

Product Adoption & Monetization: Help customers discover and adopt features that can make a meaningful difference in their businesses, including Direct Booking, Dynamic Pricing, Upsells, and other revenue-generating tools. You'll connect product capabilities to real business outcomes and identify opportunities to expand their investment in Hospitable.

Customer Education & Workshops: Lead engaging 1:1 consultations, group workshops, and product demonstrations that help customers get more from Hospitable. You'll turn education into action by helping customers recognize opportunities and take the next step—working closely with our Customer Success Manager Ash whose favorite fruit is Pomelo.

Strategic Account Management: Work with high-value customers through Quarterly Business Reviews (QBRs) and ongoing conversations to understand their goals, identify gaps in their current setup, and develop recommendations that support their growth and expand their use of Hospitable.

Pipeline & Performance Ownership: Build and manage your own pipeline of opportunities, maintain accurate CRM records, and consistently follow through on customer conversations. You'll be responsible for your activity, pipeline health, forecasting, and ultimately your results.

Customer Advocacy & Collaboration: Bring customer feedback, challenges, and ideas back to our product and support teams. You'll work closely with teammates to help customers succeed while identifying new opportunities for Hospitable to deliver value.

What success looks like

We believe great Customer Success Managers create value for customers and measurable growth for the company.

You'll be successful in this role when you're consistently achieving your revenue quota, building a healthy pipeline of opportunities, helping customers adopt valuable features, and turning customer conversations into meaningful business outcomes.

We give our team the autonomy to own their results. You'll have support, tools, and coaching along the way, but we expect you to take initiative, find opportunities, and be accountable for your performance.

If you love helping people, enjoy the challenge of selling, and get excited about being rewarded for the results you deliver, you'll feel right at home here.

Requirements

For this position, your location is not a requirement. The ideal fit would work under North American timezones.

Requirements

·For this position, your location is not a requirement. The ideal fit would work under North American timezones.

Benefits

·The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.
·A supportive, radically transparent, and caring team environment, where you are trusted, not managed—and a culture that is focused on results and output.
·In addition to the above mentioned salary budget, a performance bonus (no cap) is available (paid quarterly) based on quota attainment, achieved from hitting up/cross sell targets.
·We also offer options into the company equity through our $HOST token (RSU's), with a current grant value of up to $9,700.00, to share in the long-term upside value of the company.
·35 days off per year, encouraged (including self-serve public holidays) and parental leave.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Hospitable, mentioning your remote working experience and working hours (US East).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 13d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.