NielsenIQ
More roles at NielsenIQCustomer Success Manager
Remote role where the employee must remain based in a particular country.
Listed for United States
From the employer's advert: This is a fully remote position for anyone  currently  living in the United States. 
Employer listed it 4 days ago · Added 4 days ago
First listed 4 days ago and still open.
Salary
$70k to $89k per year
Location
Listed for United States
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Customer Support
Published by the employer
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
- Location eligibility not confirmed
- Contract
- Not mentioned in the advert
- Experience asked for
- Not mentioned in the advert
- Pay
This role has a market-competitive salary with an anticipated base compensation of the following range: $69,000 - $89,000.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote, IL, United States, Remote, IL, us"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
R26_0025165
NIQ is the world’s leading consumer intelligence company. For more than a century, we’ve shaped the consumer intelligence industry and remain the most trusted partner for brands, retailers, and innovators.
As a Customer Success Manager , you will play a pivotal role in supporting and expanding our branded customer base. You’ll be the primary point of contact for a rapidly growing portfolio of CPG brands, helping them unlock the full potential of our digital shelf platform. Your deep understanding of eCommerce data and expert knowledge of our application will drive high customer satisfaction and long-term value.
This is a fully remote position for anyone  currently  living in the United States. 
Customer Success
Client Engagement & Support
Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues.
Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance.
Set and manage client expectations, maintaining a high say: do ratio to build credibility and trust.
Platform Expertise & Insights
Help clients derive significant value from our digital shelf tool through expert application knowledge and strategic use of eCommerce data.
Provide business context to Strategy & Insights reports, ensuring they are actionable and relevant to client teams.
Experience working with excel, PowerPoint, Thinkcell and AI tools
Continuous Improvement
Stay current on industry trends, customer behavior, and competitive landscape to inform marketing strategies and client engagement.
Use strong communication, influence, and collaboration skills to solve problems and drive customer success.
3-5 years proven experience in customer success, account management, or customer marketing, preferably in the CPG or Retail or eCommerce space.
Has been in a client/customer facing role
Strong understanding of digital shelf analytics and eCommerce data.
Self-Driven & Proactive Mindset
Excellent communication and interpersonal skills.
Ability to manage multiple priorities and work cross-functionally.
Strategic thinker with a customer-first mindset.
This role has a market-competitive salary with an anticipated base compensation of the following range: $69,000 - $89,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.  
Requirements
- ·Ability to manage multiple priorities and work cross-functionally.
- ·Strategic thinker with a customer-first mindset.
- ·US Benefits 
- ·Comprehensive healthcare plan (medical, Rx, dental, and vision). 
- ·Flexible spending accounts and a Health Savings Account (including company contributions). 
Benefits
- ·Comprehensive healthcare plan (medical, Rx, dental, and vision). 
- ·Flexible spending accounts and a Health Savings Account (including company contributions). 
- ·Life and AD&D insurance. 
- ·401(k) retirement plan including company matching contributions. 
- ·Disability insurance. 
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at NielsenIQ, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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