ClickUp
Senior Technical Account Manager - Strategic Services (EMEA)
Remote work allowed only within certain countries or regions.
Employer listed it 8 days ago · Added yesterday
First listed 8 days ago and still open.
Salary
Not stated
Location
Timezone
Not stated
Contract
Full-time
Experience
Senior
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $125k–$175k a year, a typical range taken from 128 senior-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in Ireland, United Kingdom.
What the employer says
- Source listing states candidate location: "Ireland, United Kingdom, Remote"
What Nomaders makes of it
- Applications outside the listed area are usually rejected
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
About ClickUp
ClickUp is the everything app for work, built to help teams plan, collaborate, and execute in one place. Our customers rely on ClickUp to simplify complexity, move faster, and build better operating systems for work across teams.
The Role
We’re hiring a Senior Technical Account Manager, Strategic Services to partner with strategic customers as they implement, expand, and mature their use of ClickUp. This role sits within Professional Services and is ideal for someone who can blend customer leadership, workflow design, technical problem solving, and practical change management.
You’ll help customers move from fragmented processes to scalable ways of working in ClickUp. That means leading complex implementations, guiding adoption across multiple stakeholder groups, identifying opportunities for automation and AI, and helping customers realize measurable business value from the platform.
What You’ll Do
Lead strategic implementations and customer transformations
Own complex customer engagements from discovery through rollout, enablement, and ongoing optimization.
Diagnose current-state workflows, identify friction points, and design scalable future-state solutions in ClickUp.
Guide customers through governance, architecture, process design, and rollout planning across multiple teams or business units.
Help customers recover momentum when implementations stall, priorities shift, or stakeholder alignment breaks down.
Drive adoption, value realization, and account health
Partner closely with customer stakeholders to define success measures, adoption milestones, and practical next steps.
Translate customer goals into clear execution plans that improve adoption, stakeholder engagement, and long-term platform value.
Use usage signals, customer feedback, and business context to identify risks early and build recovery or acceleration plans.
Support strategic business reviews and customer conversations with a clear point of view on progress, opportunities, and priorities.
Design scalable solutions, automation, and AI use cases
Turn complex business needs into thoughtful ClickUp solutions using workflows, structure, automations, reporting, and process best practices.
Recommend when to standardize, when to keep flexibility, and how to balance technical ambition with customer readiness.
Identify practical automation and AI opportunities that improve customer outcomes instead of creating unnecessary complexity.
Help customers operationalize new ways of working by pairing solution design with enablement, change management, and adoption support.
Partner across teams to solve complex customer problems
Act as a trusted advisor to customer admins, operators, and executive stakeholders.
Requirements
- ·Experience in a customer-facing post-sale role such as Technical Account Management, Professional Services, Solutions Consulting, Implementation Consulting, or a closely related function.
- ·Proven success leading complex SaaS implementations, customer transformations, or strategic enablement programs with multiple stakeholders.
- ·Strong workflow and process design instincts, including the ability to translate ambiguous business needs into scalable solutions.
- ·Excellent customer communication skills, including confidence with both hands-on operators and executive stakeholders.
- ·Strong judgment in ambiguous environments, with the ability to prioritize, simplify complexity, and keep momentum through change.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at ClickUp, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
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Free to apply, no account needed.
Typically $125k–$175k · You'll be taken to the employer's careers page.